1. Who we are
JorTech is a trading name of TicketWave HQ Ltd, a company registered in England and Wales, company no. 17143167. "We", "us" and "our" mean TicketWave HQ Ltd trading as JorTech. You can reach us on 0113 460 2103 or at hello@jortech.co.uk.
"You" / "the customer" means the person or business asking us to look at or repair a device. "Device" means the computer, laptop or related equipment you ask us to work on.
2. How the service works
Our repair service follows a simple, honest process, and you can stop at any point:
- Tell us the fault, free. Call or message and describe what is wrong. We come to you across Leeds, West Yorkshire and the towns around them, or you can arrange for us to collect the device.
- Free diagnosis. We find out what is actually wrong, at no charge, and tell you straight whether it is worth fixing. The diagnosis is always free.
- A fixed quote before any work. You get one clear, fixed price before we start. No hourly meter, no work done without your say-so. If it is not worth fixing, we will tell you, at no charge.
- No Fix, No Fee. If you are happy with the quote, we do the work. If we cannot fix the fault we quoted for, you do not pay for that repair.
We do not publish a fixed price list, because the right price depends on the device and the fault. Every job is quoted to you after the free diagnosis. There are no subscriptions, no contracts and no minimum term.
3. Parts and third-party costs
Occasionally a job needs something we cannot do ourselves. The main one is recovering data from a drive that has failed mechanically, which has to be opened in a clean room by a specialist laboratory. Where that happens we tell you before anything is sent, the laboratory sets its own price rather than us, and you decide with that price in front of you. We do not send anything anywhere without your say-so, and nothing is added to our quote without asking you first.
Where a repair needs a replacement part (for example a screen, a battery or a drive), the cost of that part is included in the fixed quote we give you before any work starts. If a part has to be ordered specially and you then decide not to go ahead after we have bought it, we may ask you to cover the cost of that non-returnable part; we will always tell you before ordering anything that cannot be returned. New parts we fit are covered by any manufacturer warranty that applies to them.
4. No Fix, No Fee, in detail
Data recovery is the one job where the answer is not always all or nothing. Before we attempt anything we agree with you, in the quote, what counts as the job being done: the folders you actually need, rather than everything on the drive. If we recover what we agreed, the quoted price is payable. If we recover nothing, there is nothing to pay. If we recover part of it, we tell you plainly what came back and what did not, and we agree a fair reduction with you rather than invoice in full. You will never be charged more than the quote.
"No Fix, No Fee" means that if we cannot resolve the specific fault we quoted for, there is nothing to pay for that repair. It does not cover: (a) a different or additional fault discovered later, which we would diagnose and quote separately; (b) a part you asked us to fit that then works as intended; or (c) a repair you approved that succeeded. If we recommend against a repair because it is not worth it, we will tell you at no charge and, where it helps, give you honest advice on a replacement or an upgrade instead.
5. Your responsibilities
- describe the fault as clearly as you can, and give us safe access to the device;
- confirm that the device is yours, or that you have the right to have it repaired;
- remove or tell us about anything on the device you would not want us to see, so far as you are able;
- back up your own data before a repair where you can. We take care with your files and tell you first if a repair puts data at risk, but some faults (especially failing drives) carry a real risk of data loss, and we cannot guarantee recovery.
6. Your data on the device
We treat the files and data on your device as private and confidential, and we only access what a repair requires. Wherever possible we keep your files intact. For any job that risks your data, such as a data recovery attempt or a wipe-and-reinstall, we will explain the risk and, where you ask, back up what we can before we begin. You remain responsible for keeping your own backups.
If we copy data off your device — for a recovery, or as a backup before risky work — we put it on one of our own encrypted drives while the job is running. That is a temporary working copy, not somewhere we store your files: wherever we can, we move your data straight to its new home instead, so that no copy is held at all. The data stays yours throughout. We keep it only until you have confirmed you have your data back, and we securely erase it within 30 days at the latest. Ask us to destroy it sooner and we will do it that day, and tell you when it is done. We do not look through it, and it never becomes part of our repair records. The drive it sits on is ours; what is on it is yours. How we handle this is set out in full in our Privacy & Cookies Policy.
7. Timescales
Many jobs are done same-day or next-day where possible, but any timescale we give is a good-faith estimate, not a guarantee. Timing can depend on parts availability and the nature of the fault. We will give you an honest idea of timing before you commit to anything.
8. Payment
The diagnosis is always free. For a repair, you pay the fixed price we quoted, once the work is done and you are happy, either in person or against an invoice we send you. This website does not take payment and there is no online checkout. Our fees are not subject to VAT unless we tell you otherwise; if and when we become VAT-registered we will add VAT at the prevailing rate.
9. Warranty on our work
We stand behind the repairs we carry out. If the same fault we fixed returns within 90 days as a result of our work, get in touch and we will put it right at no charge. We say 90 days rather than “a reasonable period” because a guarantee with no length is not much of a guarantee. This is on top of your statutory rights, not instead of them, and those last longer. This does not cover new or unrelated faults, accidental damage, liquid damage, or problems caused by other work carried out after ours. Nothing here affects your statutory rights.
10. Uncollected devices
Please collect your device, or arrange its return, promptly once a repair is complete or once you have decided not to proceed. If a device is left with us and uncollected for more than 90 days after we have told you it is ready, and we cannot reach you despite reasonable attempts, we may treat it as abandoned and dispose of it in line with the Torts (Interference with Goods) Act 1977. We will always try to reach you first.
11. Warranties and liability
We will provide the service with reasonable care and skill. Beyond what we expressly agree, we do not warrant that every fault can be fixed, or that data can always be recovered. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under English law, including, where you are a consumer, the rights and remedies you have under the Consumer Rights Act 2015 (which we do not exclude or restrict). Subject to that:
If you are a consumer, the two limits below do not apply to you at all. They apply only where you are buying for the purposes of a business. We say it that way round because the old wording put them first and the carve-out second, which is the wrong way to read something this important.
- Business customers only: we are not liable for loss of profit, revenue, business, goodwill, anticipated savings, or for any indirect or consequential loss; and
- Business customers only: our total liability arising out of or in connection with a repair is limited to the amount you paid us for that repair.
To be plain about why: the second limit would be worth nothing to a consumer anyway. Under No Fix, No Fee you pay nothing when we cannot fix something — so a cap set at what you paid would be a cap of zero, on exactly the jobs where a machine is most likely to be damaged. A term like that is not one we would want to rely on, and section 57 of the Consumer Rights Act 2015 would not let us.
Nothing in these terms affects your statutory rights.
12. What the law gives you, whatever we write here
These are your rights as a consumer. They come from the Consumer Rights Act 2015 and they apply whether or not we mention them.
- We must carry out the repair with reasonable care and skill.
- If we do not, you can ask us to do it again. If that is impossible, or we do not do it within a reasonable time and without significant inconvenience to you, you can ask for money back — a reduction of up to the whole price.
- Where no time is agreed, the work must be done within a reasonable time. Where no price is agreed, the price must be reasonable. We agree a fixed price before starting, so the second rarely arises.
- Anything we tell you about the service, that you rely on in deciding to go ahead, is binding on us. That includes what we say on this website.
- Parts we fit are goods. They must be of satisfactory quality, fit for purpose and as described. If a part we supplied is faulty you have rights against us, not only against its manufacturer: a short-term right to reject, and then repair or replacement, and then a price reduction or final rejection.
13. If something goes wrong — complaints
Tell us. Most things are quicker to put right than to argue about.
Call 0113 460 2103 or email hello@jortech.co.uk, or write to us at TicketWave HQ Ltd, Radley House, Richardshaw Road, Pudsey, Leeds LS28 6LE.
We will acknowledge a complaint within three working days and give you a considered answer within fourteen days. If we need longer we will tell you why, and when to expect an answer. If you are still unhappy after that, you keep every right you would otherwise have, including going to court — nothing here takes that away or requires you to use this process first.
14. Cancelling
You can decide not to go ahead at any point before you approve the quote, at no charge.
Consumers: your 14-day right to cancel. If you are an individual, you have the right to cancel within 14 days of entering into the contract, without giving a reason. This applies whether we agreed the repair at your home (an off-premises contract) or entirely by phone or email without meeting (a distance contract). We will give you this information in writing before any work begins, and it is included in the email we send when you enquire.
When the 14 days start. For a repair, the period runs from the day the contract is made. Where we also supply parts as goods in their own right rather than as part of a repair, it runs from the day you receive them.
If you want us to start within those 14 days, we will ask you to confirm that in writing, by text or email, and to acknowledge that you will lose the right to cancel once the repair is fully complete. If you then cancel before it is complete, you will be asked to pay for the work done up to that point and for any parts we cannot return.
If we have not obtained that written request and acknowledgement from you, your full 14-day right to cancel stands, and you will not be charged for work we carried out during that period. That is our responsibility to get right, not yours.
How to cancel. Tell us before the 14 days are up. Email hello@jortech.co.uk or call 0113 460 2103. A clear statement that you are cancelling is enough — you can use the form below, but you do not have to. To meet the deadline it is enough that you send your message before the cancellation period expires. We will refund anything you have paid within 14 days of being told, by the same method you paid with.
Model cancellation form
Complete and return this form only if you wish to cancel.
To JorTech, TicketWave HQ Ltd (company no. 17143167), Radley House, Richardshaw Road, Pudsey, Leeds LS28 6LE — hello@jortech.co.uk:
I hereby give notice that I cancel my contract for the supply of the following service:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:
15. General
These terms, together with our Privacy & Cookies Policy, are the whole agreement between us on this subject. We may update these terms from time to time; the version that applies to your job is the one in force when you approve the quote. If any part is found unenforceable, the rest stands. No failure to enforce a term is a waiver of it. Neither of us is liable for delays caused by events outside our reasonable control.
16. Governing law
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
17. Contact
Questions about these terms: 0113 460 2103 or hello@jortech.co.uk.
18. Related documents
Privacy Policy · Cookie Policy · Accessibility
19. Changelog
- v1.1, August 2026, renamed throughout from Leeds Tech Repair to JorTech, and the stated service area widened to West Yorkshire and parts of North Yorkshire. The trading entity, TicketWave HQ Ltd, is unchanged.
- v1.0, July 2026, initial publication, as Leeds Tech Repair.