1. Who we are
Leeds Tech Repair is a trading name of TicketWave HQ Ltd, a company registered in England and Wales, company no. 17143167. "We", "us" and "our" mean TicketWave HQ Ltd trading as Leeds Tech Repair. You can reach us on 0113 460 2103.
"You" / "the customer" means the person or business asking us to look at or repair a device. "Device" means the computer, laptop or related equipment you ask us to work on.
2. How the service works
Our repair service follows a simple, honest process, and you can stop at any point:
- Tell us the fault, free. Call or message and describe what is wrong. We come to you across Leeds and the surrounding areas, or you can arrange for us to collect the device.
- Free diagnosis. We find out what is actually wrong, at no charge, and tell you straight whether it is worth fixing. The diagnosis is always free.
- A fixed quote before any work. You get one clear, fixed price before we start. No hourly meter, no work done without your say-so. If it is not worth fixing, we will tell you, at no charge.
- No Fix, No Fee. If you are happy with the quote, we do the work. If we cannot fix the fault we quoted for, you do not pay for that repair.
We do not publish a fixed price list, because the right price depends on the device and the fault. Every job is quoted to you after the free diagnosis. There are no subscriptions, no contracts and no minimum term.
3. Parts and third-party costs
Where a repair needs a replacement part (for example a screen, a battery or a drive), the cost of that part is included in the fixed quote we give you before any work starts. If a part has to be ordered specially and you then decide not to go ahead after we have bought it, we may ask you to cover the cost of that non-returnable part; we will always tell you before ordering anything that cannot be returned. New parts we fit are covered by any manufacturer warranty that applies to them.
4. No Fix, No Fee, in detail
"No Fix, No Fee" means that if we cannot resolve the specific fault we quoted for, there is nothing to pay for that repair. It does not cover: (a) a different or additional fault discovered later, which we would diagnose and quote separately; (b) a part you asked us to fit that then works as intended; or (c) a repair you approved that succeeded. If we recommend against a repair because it is not worth it, we will tell you at no charge and, where it helps, give you honest advice on a replacement or an upgrade instead.
5. Your responsibilities
- describe the fault as clearly as you can, and give us safe access to the device;
- confirm that the device is yours, or that you have the right to have it repaired;
- remove or tell us about anything on the device you would not want us to see, so far as you are able;
- back up your own data before a repair where you can. We take care with your files and tell you first if a repair puts data at risk, but some faults (especially failing drives) carry a real risk of data loss, and we cannot guarantee recovery.
6. Your data on the device
We treat the files and data on your device as private and confidential, and we only access what a repair requires. Wherever possible we keep your files intact. For any job that risks your data, such as a data recovery attempt or a wipe-and-reinstall, we will explain the risk and, where you ask, back up what we can before we begin. You remain responsible for keeping your own backups.
7. Timescales
Many jobs are done same-day or next-day where possible, but any timescale we give is a good-faith estimate, not a guarantee. Timing can depend on parts availability and the nature of the fault. We will give you an honest idea of timing before you commit to anything.
8. Payment
The diagnosis is always free. For a repair, you pay the fixed price we quoted, once the work is done and you are happy, either in person or against an invoice we send you. This website does not take payment and there is no online checkout. Our fees are not subject to VAT unless we tell you otherwise; if and when we become VAT-registered we will add VAT at the prevailing rate.
9. Warranty on our work
We stand behind the repairs we carry out. If the same fault we fixed returns within a reasonable period as a result of our work, get in touch and we will put it right. This does not cover new or unrelated faults, accidental damage, liquid damage, or problems caused by other work carried out after ours. Nothing here affects your statutory rights.
10. Uncollected devices
Please collect your device, or arrange its return, promptly once a repair is complete or once you have decided not to proceed. If a device is left with us and uncollected for more than 90 days after we have told you it is ready, and we cannot reach you despite reasonable attempts, we may treat it as abandoned and dispose of it in line with the Torts (Interference with Goods) Act 1977. We will always try to reach you first.
11. Warranties and liability
We will provide the service with reasonable care and skill. Beyond what we expressly agree, we do not warrant that every fault can be fixed, or that data can always be recovered. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under English law, including, where you are a consumer, the rights and remedies you have under the Consumer Rights Act 2015 (which we do not exclude or restrict). Subject to that:
- we are not liable for loss of profit, revenue, business, goodwill, anticipated savings, or for any indirect or consequential loss; and
- our total liability arising out of or in connection with a repair is limited to the amount you paid us for that repair.
The two exclusions above apply to business customers and do not affect, and are not intended to exclude or restrict, any liability that cannot lawfully be excluded against a consumer. Nothing in these terms affects your statutory rights.
12. Cancelling
You can decide not to go ahead at any point before you approve the quote, at no charge. Once you have approved a repair we may already have ordered parts or started work; if you then cancel, you may be asked to cover the cost of any non-returnable parts and any work done up to that point. Consumers: if you are an individual arranging a repair away from our premises (for example a home visit), you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013. If you ask us to start the repair within that period, you accept that you will pay for work done if you then cancel, and the right to cancel ends once the repair is fully completed.
13. General
These terms, together with our Privacy & Cookies Policy, are the whole agreement between us on this subject. We may update these terms from time to time; the version that applies to your job is the one in force when you approve the quote. If any part is found unenforceable, the rest stands. No failure to enforce a term is a waiver of it. Neither of us is liable for delays caused by events outside our reasonable control.
14. Governing law
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
15. Contact
Questions about these terms: 0113 460 2103.
16. Related documents
Privacy Policy · Cookie Policy · Accessibility
17. Changelog
- v1.0, July 2026, initial publication for Leeds Tech Repair.