TV and smart TV help in Leeds

Some television faults are worth fixing and some honestly are not, and the difference is not always the one people expect. Tell us the make, roughly how old it is, and exactly what it is doing, a black screen, no power, sound but no picture, or a smart TV that will not connect. We come to you, find out what is really wrong, and tell you plainly whether it is worth mending or whether your money is better kept. We will not talk you into repairing a set that is not worth it.

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A JorTech technician bent over the opened rear panel of a television, working on the exposed mainboard. — Real job · not stockPhotographed as we worked.

No fix, no fee on the repairIf we cannot fix it, you do not pay for the repair. In writing, on every job.
Free advice by messageDescribe the fault and we will tell you what it sounds like and whether it is worth doing, before anyone travels.
We come to youAcross Leeds, West Yorkshire and North Yorkshire, or we collect and return.
A real person repliesNot a call centre, not a ticket queue: we read every enquiry, day and night, Sunday to Friday. The fixed quote you agree is the price you pay.

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The faults we see most

Nothing at all when you press power, or the standby light is on but the screen never comes up
The standby light blinks a set number of times and the set never starts
There is sound but the screen stays black, and you can just make out a faint picture if you shine a torch on it
The picture comes up for a few seconds and then drops to black
The screen has lines across it, blotches, or a cracked area since it was knocked or something hit it
There is a picture but no sound, or the sound cuts in and out
The apps will not load, keep buffering, or sign you out every time, even though the broadband is fine
The set is slow, freezes on the menu, or an app has vanished and will not reinstall
It has come out of the box and you would rather not wrestle with the setup and the accounts yourself
You want it wall-mounted, or moved, and then tuned in and the apps put back

Not on the list? Send an enquiry anyway and describe it. Describing it to us in a message is free either way.

What we do

Name the fault, then the fix, then the price

Tell us the make, the rough age and exactly what the set is doing in your message, so we arrive with a fair idea of what we are looking at
We come to you across Leeds, at home, because a television is not something you want to be carrying across town, and most of this is easier to judge where the set actually lives
No power or a blinking standby light: we work through the supply, the power board and the cables in order. A power board or a failed component on it is a common fault and is often the repairable kind, and we will tell you if that is what yours is
Sound but no picture, or a picture only under a torch: that is usually the backlight rather than the panel itself, and on many sets the backlight is repairable. We check which it is before saying anything about cost
A cracked, blotched or lined panel is the honest exception. The glass panel is most of what a television costs, and once it has failed or been broken it is very rarely worth repairing against the price of a new set. If that is what you have, we will tell you straight, before you spend anything on a repair
Sound faults, ports and connections: we find out whether it is the set, a setting, or the box or soundbar plugged into it, because it is often not the television at all
Smart TV trouble: apps that will not load, a set that keeps signing you out, or a menu that has slowed to a crawl. We sort the network side, the accounts and the updates, and set it back to working
Setup, wall-mounting and tuning in: we can set a new set up from the box, put your apps and accounts on, retune the channels, and mount it on the wall where the wall will safely take it, then tidy the cables away
You get a fixed quote before any work begins, and where the honest answer is that it is not worth repairing, you will hear that rather than after a bill

How long it takes

An honest answer, not a booking slot

Setup, tuning, apps and smart-TV faults are usually sorted inside the visit. A power board or a backlight repair waits on the right part for that exact model reaching us, which can be a few days, and we will say so when we quote. The diagnosis itself is quick: we can normally tell you on the day whether you are looking at a repairable board, a repairable backlight, or a failed panel that is not worth mending. That last answer is the one we would rather give you early than string out.

What it costs

Free advice by message, a call-out quoted first, then a fixed price

Telling us the fault in a message costs nothing, and it is worth doing first: some faults we can sort over a remote link without anybody travelling. If it needs a visit there is a minimum call-out, quoted before we travel, and it comes off the price if you go ahead. We do not publish a price list beyond that, because a price list for this work would be a fiction: the same fault costs different money on different machines. What we can do is tell you what moves the number, then give you one fixed quote before any work starts. If we cannot fix the fault we quoted for, there is no repair fee.

What drives the price

Which part has actually failed, since a power board or a backlight is a repair, while a broken panel is effectively the whole television
The part itself, and what it costs for your exact make and model
Whether the fault is in the set at all, or in a box, a soundbar or a setting plugged into it, which is a quicker job
How the set is built and how awkward it is to open safely, since larger and slimmer panels take more care
Whether the job is a repair or setup work such as mounting, tuning and getting the apps and accounts back on
How far the fault has run, for example a power fault left to stress the rest of the board

Send an enquiry and describe the fault

Where we work

We come to you across Leeds, West Yorkshire and North Yorkshire

Home or work, day or night, Sunday to Friday. There is no walk-in shop, so we come to the machine, or collect it and bring it back. Start at computer repair in Leeds, or pick your area.

Questions

The things people ask

My TV will not turn on at all. Is it worth fixing?

Often, yes, and it is worth finding out before you write it off. A set that is dead or stuck blinking on standby is frequently a power board fault, and on many televisions that is a repairable part rather than the end of the road. What is not usually worth repairing is the panel itself, the glass, because that is most of what a television costs. We will tell you plainly which of the two you are looking at, so you are not spending real money on a set that was never going to be worth it.

There is sound but the screen is black. What is that?

Shine a torch close to the screen and look hard. If you can make out a faint picture under the light, the panel is alive and it is the backlight that has gone, and on a good number of sets the backlight is repairable. If there is nothing there at all, it is more likely the panel or the board, and the answer changes. We check which it is before we say anything about cost, because those are very different jobs.

The screen is cracked. Can you replace the glass?

We will be straight with you, because this is where people spend money they should not. A cracked or physically damaged panel is almost never worth repairing. The panel is the single most expensive part of a television, a replacement often costs more than a new set, and it is delicate work with no guarantee. If that is what you have, our honest advice is usually to put the money towards a new one. Advice by message is free, so tell us what the screen looks like before anyone travels.

My apps keep buffering or signing me out but my broadband is fine. Can you sort it?

Yes, and it is rarely the broadband when it is only the television playing up. It is more often the set's own network connection, an app that needs updating, an account that has been signed out, or a smart TV that has simply got slow and full over the years. We go through the network side, the updates and the accounts and get the apps working again, and if the trouble turns out to be the Wi-Fi reaching that corner of the house, we will tell you that too.

Can you wall-mount my TV and set it up?

Yes, where the wall will safely take it. We can mount the set, tune the channels in, sign you into your apps and accounts, connect your box or soundbar, and tidy the cables away, so it is ready to watch rather than ready to fiddle with. If the wall is one that will not safely hold a set of that size, we will say so rather than put it up and hope.

How much will it cost?

We do not publish prices, because the same symptom can be a cheap board repair on one set and an uneconomic panel on another, and any figure we printed would be one we had to break. You get free advice by message and then one fixed quote before any work begins. And where the honest answer is that the set is not worth repairing, you will hear that straight, and there is nothing further to pay beyond any call-out you agreed.

Is your work guaranteed after the repair?

Yes. We stand behind the repairs we carry out. If the same fault we fixed returns as a result of our work, get in touch and we will put it right at no charge. Inside 90 days we do that without argument. Past 90 days we will still look at it on its merits, because a reasonable period for a fitted screen and a reasonable period for a fifteen-year-old desktop are not the same thing. This sits on top of your statutory rights, not instead of them, and those last longer. It does not cover new or unrelated faults, accidental damage, liquid damage, or problems caused by other work carried out after ours.

Worth reading first

A plain-English guide before you spend anything

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See everything we fix →

Tell us what is wrong.

Send an enquiry and describe the fault. We will find the fault properly, give you a fixed quote before any work, and if we cannot fix it there is nothing to pay for the repair. A real person who does the work, not a call centre.