Our phone line is temporarily out of service. Book a repair through the form: we check every enquiry. Prefer to talk? Choose a phone call and we will ring you.

Phone line down - we check every form enquiry. Prefer to talk? Choose a phone call and we will ring you.

← All resources

Save this as a PDF, or print it and tick the boxes with a pen. Nothing here is gated, and it is free to use. On most devices the Print button opens a "Save as PDF" option too.

JorTech · a free first opinion · no fix, no fee on the repair, £50 call-out if we come out

If someone rings about your computer

A genuine company will not ring you out of the blue to fix your computer. If someone does, put the phone down. Keep this card by the phone so the numbers are there when you need them.

The golden rule

A genuine company will not cold-call you to fix your computer. If a caller says there is a problem with your computer, it is a scam. Put the phone down.

"If you get a call from someone offering unsolicited tech support, hang up on them."

Microsoft Support. Microsoft also says that, unless you contact it first, it will not call you to offer tech support.

"If you get an unsolicited or suspicious phone call from someone claiming to be from Apple or Apple Support, just hang up."

Apple Support

If a call like this happens

  1. Put the phone down. You do not need a reason, and you do not need to be polite.
  2. Do not let them connect to your computer. Do not download anything, open a website or type in anything they ask for.
  3. Never give out a card number, a PIN, a password or a code sent to your phone.
  4. If they got into your computer, switch it off and leave it off until someone you trust has looked at it.
  5. If money or bank details came into it, call your bank on the number on your card, or call 159. Use a different phone if you can, and wait at least five minutes until you hear a dialling tone.
  6. Tell the person at the bottom of this card, then report it on the numbers below.

Numbers to keep

159
Connects you safely to your own bank, if your bank is part of the 159 scheme.
7726
Forward a scam text to 7726. It is free. For a scam call, send the caller's number in a text to 7726.
0300 123 2040
Report Fraud, to report a scam to the police in England, Wales and Northern Ireland, or go to reportfraud.police.uk. In Scotland, call Police Scotland on 101.
999
If you or someone else is in danger right now.

Someone I trust

If you are ever unsure about a call, ring this person.

Name

Phone number

Would you rather just ask a real person? Book a repair at jortech.co.uk/contact or email hello@jortech.co.uk: we read every one. We come to you across Leeds, West Yorkshire, Harrogate, Knaresborough and York, and a first opinion is free. A visit has a £50 call-out, the same wherever we come out to, agreed before we travel. It is the first £50 of your job, not an extra on top: if you go ahead, it is part of the price you pay, and if you do not, it is all you pay, because it covers the journey and the time spent finding the fault. You get a fixed quote before any work, and no fix, no fee on the repair, £50 call-out if we come out.

jortech.co.uk · Last updated 3 November 2026

Every number and quotation on this card was checked on 3 November 2026 with Microsoft Support, Apple Support, Stop Scams UK on 159, Ofcom on 7726, GOV.UK and nidirect on Report Fraud, and Cumbria Police on calling your bank back.

Read the full guide: Tech support scams in the UK: what the published figures show. Or see how to spot a tech support scam and virus removal in Leeds.

Search JorTech

Common problems and quick links Laptop will not turn on Cracked or black screen Cracked phone screen Files off a dead machine Virus, pop-ups, a scam What a repair costs Remote support, UK-wide Do you cover my area? Book a repair Enter opens the first result · Esc closes · Every page is on the sitemap