Printer setup and fixes in Leeds
Printers are the thing that works perfectly until the one morning you actually need them, and then sit there saying offline for no reason you can see. Tell us the make and what it is doing, and we come to you and get it talking to your computer and your phone again, where you actually print from. A printer working on our bench is no use to you in the back bedroom, so we set it up in the room it lives in. Advice by message is free and you get a fixed quote before any work begins.
- No fix, no fee on the repairIf we cannot fix it, you do not pay for the repair. In writing, on every job.
- Free advice by messageDescribe the fault and we will tell you what it sounds like and whether it is worth doing, before anyone travels.
- We come to youAcross Leeds, West Yorkshire and North Yorkshire, or we collect and return.
- A real person repliesNot a call centre, not a ticket queue: we read every enquiry, day and night, Sunday to Friday. The fixed quote you agree is the price you pay.
Does this sound like yours?
The faults we see most
- It says offline, and nothing you press brings it back
- It worked yesterday and today the computer cannot find it at all
- It prints from one device but not another, so the laptop works and the phone will not
- The job sits in the queue and never comes out, or it prints blank pages
- It has dropped off the Wi-Fi and will not rejoin, usually after a new router
- You have a new printer in the box and would rather not wrestle with the setup
- It keeps asking you to install a driver, or the driver will not install
- The scanning has stopped working even though it still prints
- It prints faint, streaky or with lines, or the colours are wrong
- It says it is out of ink or toner when you have just changed it
Not on the list? Send an enquiry anyway and describe it. Describing it to us in a message is free either way.
What we do
Name the fault, then the fix, then the price
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Tell us the make and model and what it is doing in your message, so we arrive knowing what we are looking at
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We come to you across Leeds, at home or at work, and set the printer up where you actually use it, on the network and the devices you print from day to day
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Offline and will not connect: we work out whether it has dropped off the Wi-Fi, lost its place on the network, or is stuck in a queue that has jammed, because those look identical from where you sit and are different fixes
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Wi-Fi setup: we get the printer back onto your network and keep it there, which is the fix after a new router has changed the network name or password out from under it
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Drivers and software: we put the right driver on for your exact model and get shot of the half-installed one that is fighting it, rather than the generic one that prints blank pages
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Every device: we make sure it prints from the computer, the laptop and the phone, not just the one machine, so you are not fixed on Monday and stuck on Tuesday
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Scanning: we get the scan side working back to the computer, which often stops when the print side is reinstalled and nobody sets the scanning back up
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Print quality: faint, streaky or lined printing is usually the heads, the alignment or a cartridge, and we will tell you honestly whether a clean sorts it or the printer is genuinely near the end
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We will be straight when a printer is simply worn out or would cost more to keep in ink than to replace, rather than charge you to nurse it along. One fixed quote before any work begins
How long it takes
An honest answer, not a booking slot
Most printer trouble is sorted inside the visit. Getting one back onto the Wi-Fi, putting the right driver on, clearing a jammed queue, or setting a new printer up from the box and onto every device is usually the same visit. Print-quality faults are quick to judge: a head clean and an alignment are done there and then, and if the honest answer is that the printer is worn out, you will hear that on the day. Anything that waits on a part or a cartridge for your exact model takes as long as that takes to reach you, and we will say so when we quote. You will know at the point we quote, not afterwards.
What it costs
Free advice by message, a call-out quoted first, then a fixed price
Telling us the fault in a message costs nothing, and it is worth doing first: some faults we can sort over a remote link without anybody travelling. If it needs a visit there is a minimum call-out, quoted before we travel, and it comes off the price if you go ahead. We do not publish a price list beyond that, because a price list for this work would be a fiction: the same fault costs different money on different machines. What we can do is tell you what moves the number, then give you one fixed quote before any work starts. If we cannot fix the fault we quoted for, there is no repair fee.
What drives the price
- Whether it is a setup and software job, which is time, or a hardware fault that needs a part
- How many devices have to print to it, since one computer is quicker than a computer, two laptops and three phones
- Whether a new printer is being set up from scratch or an existing one put back on the network
- Whether the driver and software are simply misbehaving, or fighting a half-removed old install that has to be cleared out first
- Whether a print-quality fault is a clean and an alignment, or a worn part on a printer near the end of its life
- Whether the printer turns out to be worth keeping at all, which we will tell you honestly before you spend on it
Where we work
We come to you across Leeds, West Yorkshire and North Yorkshire
Home or work, day or night, Sunday to Friday. There is no walk-in shop, so we come to the machine, or collect it and bring it back. Start at computer repair in Leeds, or pick your area.
Questions
The things people ask
My printer says offline but it is switched on. Why?
Offline almost never means the printer is off. It usually means the computer has lost its route to the printer: the printer has dropped off the Wi-Fi, its place on the network has changed, or a print job has jammed the queue so nothing else will go through. From where you sit those all look the same, which is why pressing print harder never helps. We find out which of them it actually is and put it right, and get it printing from every device rather than just the one.
It stopped working after I got a new router. Can you fix that?
Yes, and this is one of the most common printer callouts there is. A new router usually comes with a new network name and password, and the printer is still looking for the old ones, so it quietly drops off and will not come back. We get it onto the new network and set up so it stays there, and make sure every device that needs it, the computers and the phones, can find it again.
It prints from my laptop but not from my phone. How do I fix that?
That is normally because the printer was only ever set up on the laptop, and the phone was never properly introduced to it, or they are not on the same network. We set the printer up on every device you want to print from, and check they are all talking to it over the same network, so you are not left fixed on one and stuck on the other.
The printing is faint and streaky. Is the printer finished?
Not necessarily, and it is worth finding out before you replace it. Faint, streaky or lined printing is often a blocked or dry print head, an alignment that has drifted, or a cartridge on its way out, and a proper clean and alignment brings a lot of printers back. Sometimes, though, a printer is genuinely worn out, or costs more to keep in ink than it would to replace, and we will tell you that honestly rather than have you spend good money nursing it along.
How much does it cost to sort my printer?
We do not publish a figure, because getting a printer back on the Wi-Fi and setting a new one up across a houseful of devices are not the same job. You get free advice by message, then one fixed quote before any work begins. And if the honest answer is that the printer is worn out or not worth keeping, we will tell you that rather than take money to nurse it along.
Is your work guaranteed after the repair?
Yes. We stand behind the repairs we carry out. If the same fault we fixed returns as a result of our work, get in touch and we will put it right at no charge. Inside 90 days we do that without argument. Past 90 days we will still look at it on its merits, because a reasonable period for a fitted screen and a reasonable period for a fifteen-year-old desktop are not the same thing. This sits on top of your statutory rights, not instead of them, and those last longer. It does not cover new or unrelated faults, accidental damage, liquid damage, or problems caused by other work carried out after ours.
Related repairs
You might also need
Tech support and setup
New machine to set up, email that will not connect, a printer that will not print? A real person who will sort it and show you how it works.
Wi-Fi & home network
Dead spots, drops out, slow in one room? We measure where the signal actually goes, sort the router and the setup, and say honestly when a room needs more kit.
New computer setup & data transfer
A new PC or laptop to set up and everything to move off the old one? We carry your files, photos, email and bookmarks across and strip the bloatware.
Email help & setup
Email stopped sending or arriving, a new phone that will not connect, or a mailbox that is full? We sort it across every device you read it on.
Tell us what is wrong.
Send an enquiry and describe the fault. We will find the fault properly, give you a fixed quote before any work, and if we cannot fix it there is nothing to pay for the repair. A real person who does the work, not a call centre.