For a shop or a café
The computer behind the till, the printer and the Wi-Fi it needs
When the machine that runs the till, the orders or the bookings stops, the shop stops. We repair and set up the computer, the receipt and label printers and the Wi-Fi behind the counter, around your opening hours.
What usually needs doing
The jobs we see.
- The till computer or tablet will not start, freezes, or runs out of space
- The receipt or label printer has gone offline or prints blank
- The Wi-Fi the till, the card machine or the bookings app depends on keeps dropping
- A new till machine set up and the old one's details moved across
- The back-office PC that does the ordering and the accounts, repaired or sped up
- A screen at the counter that shows nothing
The services
What we do for you.
- PC and desktop repairDead tower, black screen, random restarts, roaring fans, or Windows that will not start? A free first opinion by message, a £50 call-out agreed first, no fix no fee on the repair.
- Tablet repairiPad or Android tablet with a cracked screen, a swollen battery, a dead charging port, or one that will not turn on? A free first opinion by message, a £50 call-out agreed before we travel, then a fixed quote before any work starts.
- Printer setup & fixesOffline, will not connect, will not print, or scanning has stopped? We get the printer talking to every device that needs it, where you actually use it.
- Wi-Fi & home networkDead spots, drops out, slow in one room? We measure where the signal actually goes, sort the router and the setup, and say honestly when a room needs more kit.
- New computer setup & data transferA new PC or laptop to set up and everything to move off the old one? We carry your files, photos, email and bookmarks across and strip the bloatware.
- Slow computer speed-upTakes an age to start, spinning wheel at everything, freezing up? We measure what is actually slowing it, then say what a fix will really achieve, before any work starts.
- Tech support and setupNew machine to set up, email that will not connect, a printer that will not print? A real person who will sort it and show you how it works.
- Data recoveryDeleted files, a failing drive, or a laptop that will not start. We tell you what can honestly be recovered before any recovery work starts, and what cannot.
- Remote tech supportSome faults do not need us at the door. We connect over our own secure link, with your say-so, and fix it while you watch. Working it out by message is free; the session is one fixed price, agreed before we connect.
How it works here
The same deal, at your place.
Tell us what has stopped and we tell you what it sounds like and what it is likely to cost. Where the fault is in software or settings, we can often fix it over our own secure link before anyone travels.
If it needs a visit, we come before you open, after you close, or in a quiet hour, and we agree the call-out before we travel. You get one fixed quote before any work, and No Fix, No Fee on the repair.
The computer, the printers and the Wi-Fi are ours to fix. The card terminal itself belongs to your payment provider, and we will say so rather than guess at it; we can still make sure the Wi-Fi it needs is working.
A free first opinion by message. Tell us the fault and we tell you what it sounds like, whether it is worth doing, and what it is likely to cost, before anyone travels. The diagnosis itself is on the visit, and the call-out pays for it.
The £50 call-out. A visit has a £50 call-out, the same wherever we come out to, agreed before we travel. It is the first £50 of your job, not an extra on top: if you go ahead, it is part of the price you pay, and if you do not, it is all you pay, because it covers the journey and the time spent finding the fault.
One fixed quote. You get one fixed quote, agreed in writing, before any work starts. If we cannot fix the fault we quoted for, you pay nothing for the repair. No Fix, No Fee covers the repair, not the call-out.
What we do not do. We do not supply till software or payment terminals, and we do not run shop networks under contract. Ongoing IT support for a business is our sister company, Dacros. Dacros, IT support for business.
FAQ
The questions we get asked.
Can you come when we are closed?
Yes. We work day and night, Sunday to Friday, so before opening and after closing are normal times for us.
The card machine is not working. Is that you?
Usually not the terminal itself, which belongs to your payment provider, but very often the Wi-Fi or the network it depends on, which is. Tell us what it says and we will tell you honestly which it is.
Will you keep our till working while you fix it?
Where we can, yes: a remote session or a visit in a quiet hour, and a fixed quote before anything is touched. If a part has to be ordered, we tell you before ordering it.
Also: how pricing works, how you pay, how we keep your data safe, and who else we help.