Free advice by message
Fair, fixed prices, no surprises
We do not publish a price list, because an honest price depends on your machine and the fault. Instead, we find the fault properly, then give you one fixed price for the whole job before we touch anything. No fix, no fee on the repair. No subscriptions, no contracts.
How pricing works
Free first, then a fixed price for your job.
There is no meter running and nothing to sign. You always know the price before any work happens. From 1 November 2026, all our prices include VAT.
Free advice by message
Tell us the fault. Advice by message is free, and we will tell you straight whether it sounds worth fixing before anyone travels.
A fixed quote before any work
You get one clear price for the work we do, up front. That covers the parts and the time, with no hidden extras added later.
No fix, no fee
Happy with the quote? We do the work. If we cannot fix it, you do not pay for the repair. The free advice by message costs you nothing either way.
Why no price list
A fixed tariff would only mislead you.
Computer repair is not one price. A screen for one laptop model costs very differently from another. A quick virus clean-up on a healthy machine is a short job, while a failing drive is a long one. If we printed a tariff, we would either overcharge you on the easy jobs or badly underquote the hard ones, and then have to add "extras" later. We would rather do it the honest way, look at your actual machine, then give you one real price for your job.
What affects the price
An honest guide to what drives the cost.
We work all of this out by message and put it in one clear quote. Nothing hidden.
-
Parts
A repair that needs a new part, a screen, a battery, an SSD or extra memory, costs the price of that part plus fitting. Some makes and models simply have dearer parts than others.
-
Time and complexity
Software jobs like a virus clean-up, a fresh install or a setup are mostly about time. A straightforward fix is quick; a stubborn or unusual fault takes longer.
-
The machine itself
Laptops, desktops, all-in-ones and Macs are built differently. Some open up easily, others need more care to work on safely without risking your data.
-
How we help you
Whether we come to you across Leeds or collect the machine and bring it back, we keep it simple. If a visit is the easiest option, that is made clear in your quote up front.
The one thing that never changes: you never pay for a repair we cannot do. Send an enquiry and tell us the fault.
FAQ
The honest answers on price.
Why is there no price list?
Because a real computer repair price depends on the machine and the fault, and no two jobs are the same. A laptop screen for one model costs very differently from another; a virus clean-up on a healthy machine is quick, while a failing hard drive is a longer job. A fixed tariff would either overcharge you for the easy jobs or badly underquote the hard ones. So we find the fault on your machine, then give you one fixed price for your job, before any work starts.
How does the price actually work, then?
In four honest steps. First, tell us the fault in a message, which costs nothing and often settles whether a visit is needed at all. Second, if we do need to come out, we quote a minimum call-out before we travel and it comes off the price if you go ahead. Third, once we have seen the machine you get a fixed quote for the whole job before we touch anything. Fourth, if we cannot fix the fault we quoted for, you do not pay for the repair. You are never billed by a running clock and nothing happens without your say-so.
What affects the price of a repair?
Mainly the parts and the time. A repair that needs a new part, a screen, a battery, an SSD, a memory upgrade, costs the price of that part plus fitting. A software job like a virus clean-up or a fresh setup is mostly time. The make and model matter too, some parts are simply dearer to buy. Whatever your job needs, we work it out once we have seen the machine and put it in one clear quote, so there are no hidden extras later.
Do you charge a call-out fee?
Yes, if we come out to you. There is a minimum call-out and we quote it before we travel, so you know it before you commit to anything, and it comes off the price if you go ahead with the repair. Describing the fault in a message is free, and it is worth doing first: some faults we can sort over a remote link without anybody travelling, and some are not worth a visit at all, which we would rather tell you than drive out and charge you to find out.
Are there subscriptions or contracts?
No. We do not do monthly plans, tie-ins, or contracts. You pay once, for the job you agreed, and that is it. One-off repairs and setup for a small business are the same deal. If what you want is ongoing IT support, that is our sister company, Dacros (dacros.com), not JorTech.
What if the repair is not worth it?
Then we will tell you, and we will not charge you for the repair. If your machine would cost more to fix than it is worth, or you would be better off replacing it, we will say so honestly rather than sell you a repair you do not need. Very often we can tell you that in our reply, before anybody travels and before you have spent anything at all.
What if you cannot fix it?
Then you do not pay for the repair. That is what no fix, no fee means: the call-out covers the journey and the time spent finding out, and the repair itself you only pay for if it works.