Emergency computer repair in Leeds
Machines break at the wrong time, and this is the page for the ones that do. We are open day and night, Sunday to Friday, and closed on Saturdays, so at two in the morning on a Tuesday your enquiry reaches the people who do the work rather than a queue. Tell us what happened and we will tell you straight what can be dealt with now and what sensibly waits.
Do this right now
Happening right now? Do this first
- If liquid went into it, switch it off and unplug the charger before anything else. Every second it stays powered with liquid inside risks the board.
- If the drive is clicking, grinding or repeating a noise, stop powering it on. Every restart spends reads it may not have left.
- If the battery is swollen or the case is bulging, stop charging it, keep it off soft furnishings, and do not press on it.
- Otherwise, leave it alone rather than trying the heroic end of the internet's advice. Tired repairs on important machines are how one problem becomes two.
- Send us an enquiry. We read every enquiry day and night, Sunday to Friday, and the advice by message is free whatever the hour.
- No fix, no fee on the repairIf we cannot fix it, you do not pay for the repair. In writing, on every job.
- Free advice by messageDescribe the fault and we will tell you what it sounds like and whether it is worth doing, before anyone travels.
- We come to youAcross Leeds, West Yorkshire and North Yorkshire, or we collect and return.
- A real person repliesNot a call centre, not a ticket queue: we read every enquiry, day and night, Sunday to Friday. The fixed quote you agree is the price you pay.
Does this sound like yours?
The faults we see most
- It has just died and the work is due tomorrow
- Something was spilled on it and you do not know what to do first
- The drive is clicking or grinding and the files matter more than the machine
- You are locked out of the machine or an account and cannot get back in
- It will not start and there is no backup
- The battery has swollen or the case is bulging
- It is the middle of the night and nobody else is answering
Not on the list? Send an enquiry anyway and describe it. Describing it to us in a message is free either way.
What we do
Name the fault, then the fix, then the price
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Read every enquiry day and night, Sunday to Friday, and tell you honestly what you are dealing with before anything is agreed
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Separate the two problems: rescuing the work that is due, and repairing the machine
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Fix what can genuinely be fixed over a secure link the same night, with your say-so and while you watch
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Tell you plainly when something cannot be done tonight, rather than take money to look busy
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Quote a minimum call-out before we travel, which comes off the price if you go ahead
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Give you one fixed quote before anything is opened, and no fix, no fee on the repair itself
The part most people get wrong
There are two clocks here, and they are not the same one
The first clock is how long before somebody who knows the work has read your enquiry, and we read every one, any hour from Sunday through Friday. The second is how long the repair itself takes, and that depends entirely on the fault and on your exact model. People collapse the two and assume that because nobody is open, nothing can happen until morning. Often something can. Separating the two is usually the whole value of getting in touch.
What a remote session can reachThe machine died before a deadline
Tonight, or not tonight
What can honestly be sorted now, and what waits
Faults that live in software can often be fixed over a secure link the same night, while you watch: an update loop, a sign-in problem, a machine crawling when you need it working, a document that will not open, a mailbox that has stopped. Hardware cannot be fixed down a link at any hour, and we will not pretend otherwise. But even then the right move at midnight is usually not a repair, it is getting tonight's work off the machine and agreeing a plan for the morning, and that is exactly what a message can sort. Liquid damage and a failing drive are the two we will not put a clock on at all, because both are made worse by rushing.
Sunday
Sunday is a normal working day here
It is the day most repair shops in Leeds are shut and the week is already in front of you, which is why it is worth saying plainly. Saturday is the one day we are closed. If something has gone wrong on a Sunday, send an enquiry rather than spend the evening guessing, because the first job is almost always making sure the work and the family files are safe, so the deadline stops depending on the repair.
How long it takes
An honest answer, not a booking slot
Every enquiry is read, any hour from Sunday to Friday. A software fault sorted over a link is often done inside the session, the same night. Anything needing hands on the machine happens at the next time that genuinely suits you, and anything waiting on a part for your exact model depends on how quickly it reaches us, which can be a few days. Liquid damage and a failing drive we will not put a clock on, because both get worse when they are rushed. You will know which of those yours is in our reply, not afterwards.
What it costs
Free advice by message, a call-out quoted first, then a fixed price
Telling us the fault in a message costs nothing, and it is worth doing first: some faults we can sort over a remote link without anybody travelling. If it needs a visit there is a minimum call-out, quoted before we travel, and it comes off the price if you go ahead. We do not publish a price list beyond that, because a price list for this work would be a fiction: the same fault costs different money on different machines. What we can do is tell you what moves the number, then give you one fixed quote before any work starts. If we cannot fix the fault we quoted for, there is no repair fee.
What drives the price
- Whether it can be done over a link or needs somebody at the machine
- The fault itself, which is what your enquiry is for
- Whether a part has to be ordered in for your exact model
- Whether the files are the job, which is a different piece of work from the repair
Where we work
We come to you across Leeds, West Yorkshire and North Yorkshire
Home or work, day or night, Sunday to Friday. There is no walk-in shop, so we come to the machine, or collect it and bring it back. Start at computer repair in Leeds, or pick your area.
Questions
The things people ask
Are you really open in the middle of the night?
Yes, Sunday to Friday. We are a come-to-you service rather than a shop, so we read every enquiry day and night across those days and the advice by message is free whatever the hour. Saturday is the one day we are closed.
Do you charge more at night or on a Sunday?
The model does not change with the clock. Advice by message is free, a remote session is one fixed price agreed before we connect, and a visit carries a minimum call-out quoted before we travel which comes off the price if you go ahead. We do not publish a tariff for any hour, because the honest number depends on the fault, and you hear it before anything begins.
Can you actually come out tonight?
Send an enquiry and we will tell you straight, because the honest answer depends on where you are and what the fault is, and we would rather say so than book a slot we cannot keep. What we will not do is promise an arrival time just to close the conversation. A good number of urgent faults turn out not to need a visit at all, and that is the first thing worth finding out.
My deadline file is on the machine and it will not start. Is it gone?
Usually not. Most programs autosave constantly, cloud services keep version history, and email drafts and sent items hold more of your work than you expect. Even when the machine will not start, the file is normally sitting intact on the drive, and getting files off a machine that will not boot is routine work. The honest exception is a drive failing mechanically: if it is clicking or grinding, stop powering it on and treat the files as the whole job.
Is it worth getting in touch at midnight, or should I wait for morning?
Send an enquiry. At worst you get a free, honest answer about what you are dealing with and what not to do in the meantime, which is often the thing that saves the machine. At best it is a software fault and it is sorted over a link before you go to bed.
Is your work guaranteed after the repair?
Yes. We stand behind the repairs we carry out. If the same fault we fixed returns as a result of our work, get in touch and we will put it right at no charge. Inside 90 days we do that without argument. Past 90 days we will still look at it on its merits, because a reasonable period for a fitted screen and a reasonable period for a fifteen-year-old desktop are not the same thing. This sits on top of your statutory rights, not instead of them, and those last longer. It does not cover new or unrelated faults, accidental damage, liquid damage, or problems caused by other work carried out after ours.
Worth reading first
A plain-English guide before you spend anything
- Computer died at night before a deadline? Who is actually awake, and what to do first It is 11pm, the machine is dead and the work is due tomorrow. The calm first checks, what can be fixed tonight over a link, and a repair firm that is actually awake.
- The laptop died on a Sunday and everything is shut. What now? Sunday is the day a dead laptop hurts most, because the week is already in front of you. The calm checks worth doing, what can genuinely be sorted the same evening, and why the first job is the files rather than the repair.
- Laptop will not turn on? The simple checks to try before you panic A dead laptop is not always a broken one. The calm, ordered checks that rule out the cheap and simple causes first, and when to get it looked at.
- Spilled a drink on your laptop? What to do in the first ten minutes A spill is a race against corrosion, not just water. The calm first-aid steps that give your laptop the best chance, and the mistakes that make it worse.
Related repairs
You might also need
Remote tech support
Some faults do not need us at the door. We connect over our own secure link, with your say-so, and fix it while you watch. Working it out by message is free; the session is one fixed price, agreed before we connect.
Laptop repair
Dead, crashing, overheating, or refusing to charge? We find the real fault and quote you a fixed price before anything is opened.
Data recovery
Deleted files, a failing drive, or a laptop that will not start. We tell you what can honestly be recovered before you spend anything, and what cannot.
Liquid & water damage
A spill on a laptop or keyboard? Get it off power now and send us an enquiry. This is the one repair nobody can promise, and we will not pretend otherwise.
Tell us what is wrong.
Send an enquiry and describe the fault. We will find the fault properly, give you a fixed quote before any work, and if we cannot fix it there is nothing to pay for the repair. A real person who does the work, not a call centre.