Remote tech support in Leeds
Plenty of faults never need anybody at the door. If the problem is in the software, the settings or an account, we can often fix it over a secure link while you watch. Tell us what is happening and we will say honestly whether yours is one of those.
- No fix, no fee on the repairIf we cannot fix it, you do not pay for the repair. In writing, on every job.
- Free advice by messageDescribe the fault and we will tell you what it sounds like and whether it is worth doing, before anyone travels.
- We come to youAcross Leeds, West Yorkshire and North Yorkshire, or we collect and return.
- A real person repliesNot a call centre, not a ticket queue: we read every enquiry, day and night, Sunday to Friday. The fixed quote you agree is the price you pay.
Does this sound like yours?
The faults we see most
- A pop-up or a fake warning has taken over the screen and you want it gone now, not after a visit next week
- A program will not install, will not update, or opens and immediately closes, and you have tried the obvious restarts
- A new email account, or an old one on a new phone, will not connect and keeps asking for a password you know is right
- The printer sat there working yesterday and today says it is offline, and nothing you press brings it back
- The computer has slowed to a crawl and you would rather someone looked at it while it is actually being slow
- A setting has changed, the screen or the browser looks wrong, and you cannot find where to put it back
- You have one quick question and would sooner be shown once than left guessing at it for an hour
- Your child's phone or tablet needs proper limits, screen time, app controls, safe search, and you would rather have it set up right than argued about
- Your phone says the storage is full, and nothing you delete seems to make any difference
- You are working to a deadline or cannot wait in for a visit, and you want to know if it can be sorted sooner than that
Not on the list? Send an enquiry anyway and describe it. Describing it to us in a message is free either way.
What we do
Name the fault, then the fix, then the price
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You describe the fault in a message first, so we can tell you plainly whether it is one we can fix down a link or one that needs hands on the machine. We would rather say that at the start than waste your time connecting to something we cannot help with remotely
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If it is suitable, we agree the fixed session price and a time to connect by message, then you connect at jortech.co.uk/remote. The session runs through our own EU server, nothing is left installed watching your machine afterwards, and the connection only exists for as long as the job takes
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You approve the connection at your end, you see everything we do on your own screen the whole time, and you can end the session with one click the moment you want to. We never ask for a password or a detail we do not need for the job in front of us
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Pop-ups and scare pages: many of these are a website pretending to be your computer rather than a real infection, and we can usually close it down over the link and check whether anything was actually left behind
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Setup, email, printers and Wi-Fi settings: we get the account connecting, the printer talking to the computer, or the setting put back, and we do it on the device you actually read your email or print from, not on a bench somewhere
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Speed-ups and troubleshooting: we look at what is genuinely starting with the machine and what is running while you do nothing, rather than running one cleaner and calling it done
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Phones and tablets: parental controls and screen-time limits set up properly, email onto a new phone, storage sorted honestly. Android we can drive over the link with your permission at each step; on an iPhone we watch your screen and guide your finger, which works better than it sounds
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If partway in it turns out the fault needs a physical repair, we stop and say so honestly, and the session fee is credited in full against the visit that follows, or refunded in full if you are outside the area we visit, so you never pay twice for one fault
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The session price is agreed before we connect and does not change, however long the session runs. If the session cannot fix it, the fee is credited in full against the visit that follows, or refunded in full if you are outside the area we visit, so choosing remote first never costs you extra
How the money works
A free message, then one fixed price for the session
Working out by message whether remote can fix it costs nothing, and if the honest answer is that it cannot, that is where it ends, free. If it can, we tell you one fixed price for the session before we connect, and it does not change however long the session runs. If the session then fails to fix it, that fee is credited in full against the visit that follows, or refunded in full if you are outside the area we visit. Nobody pays twice for one fault.
How our pricing worksThe session terms in writingNot near Leeds? Remote support anywhere in the UK
Whose link it is
Our own server, in the EU, not a rented middleman
The session runs through infrastructure we own and operate in the EU rather than a third-party remote-control service, so your screen is not passing through somebody else's business model. You approve the connection before it exists, you see everything as it happens, you can end it with one click, and when it closes there is no way back in without you approving a new session. Nothing is left installed watching your machine.
Phones and tablets
Android hands-on, iPhone guided
It is not only computers. On an Android phone or tablet we can work on the screen with you, with your permission at every step. On an iPhone or iPad, Apple does not allow remote control at all, which is honestly the right call for your security, so instead we see your screen while we talk you through it. That sorts most phone problems just as well: parental controls set up properly, email onto a new handset, storage that says it is full when it should not be.
Before you connect
One rule that matters more than the rest
We connect only when you contacted us first. If somebody rings you out of the blue, claiming to be Microsoft, your bank, or even us, and asks you to install anything, hang up. Nobody legitimate cold-calls about your computer. A real remote session starts with your enquiry, sent through a site you looked up yourself, never with their call to you.
How long it takes
An honest answer, not a booking slot
Most remote jobs are done inside the one session, and a fair number are shorter than the conversation that set them up. Because there is no travel, the whole thing can be behind you in the time a session takes. What we will not do is drag a session out or reconnect day after day on something that was never going to be fixed down a link. If it turns out the machine needs a physical repair, you will hear that quickly rather than after an afternoon of billed guessing, and if you are in Leeds we can arrange to come to you instead. You will know which it is at the point we quote, not afterwards.
What it costs
Free advice by message, then one fixed price for the session
Telling us the fault in a message costs nothing, and it is how we find out whether a link can fix it at all. If it can, you get one fixed price for the session before we connect, and it does not change however long the session runs. There is no price list, because closing a scare page and untangling a setup across three devices are not the same job. If the session cannot fix the fault, the fee is credited in full against the visit that follows, or refunded in full if you are outside the area we visit, so nobody pays twice for one fault.
What drives the price
- How involved the fault turns out to be once we are connected and can actually see it, since a scare page that only needs closing and a genuinely tangled setup are not the same work
- Whether it can honestly be finished over the link or turns out to need a visit or the machine on the bench after all
- Whether an account recovery or a supplier has to be worked through, which can add time that is nobody's fault
- How many devices are involved, since email or a new account often has to be put right on a phone, a tablet and a computer, not only one
- Whether you would like to be shown how it works as we go, which we are glad to do and never rush
Where we work
We come to you across Leeds, West Yorkshire and North Yorkshire
Home or work, day or night, Sunday to Friday. There is no walk-in shop, so we come to the machine, or collect it and bring it back. Start at computer repair in Leeds, or pick your area.
Questions
The things people ask
Is it safe to let you connect to my computer?
You are in control from start to finish. The link is a one-time one that you approve at your end, you watch everything that happens on your own screen throughout, and you can end the session with a single click whenever you choose. Nothing stays behind watching the machine once we are done, and we will never ask you for a password or a detail we do not need for the job. It is worth saying that a stranger ringing you out of the blue and asking to connect is exactly the scam we get called out to clean up, so the difference here is simple: you contacted us first, and you stay in charge the whole time.
What can and cannot be fixed remotely?
If the fault is in the software, the settings or an account, there is a good chance we can sort it down the link: pop-ups and scare pages, a program that will not install or update, email that will not connect, a printer that has dropped offline, a Wi-Fi setting, a machine gone slow. What we cannot do over a link is anything physical, so a laptop that will not turn on, a cracked screen, a worn charging port, a spill or a failing drive all need us on the machine. If yours is one of those, we will say so in our reply rather than connect to a problem a link was never going to reach.
Do I have to be in Leeds for remote support?
No. A secure link reaches anywhere, so we can help you wherever you are. The one thing tied to Leeds is a physical visit: if the fault turns out to need us on the machine, we come to you across Leeds and the surrounding area, or collect the machine and bring it back. The remote help itself is not limited by where you live.
How quickly can you do it?
Remote skips the travel entirely, so when the fault is one we can fix down a link, it is usually done in a single sitting. We will be straight about it when you get in touch: if we cannot get to it as fast as you need, we will tell you rather than leave you waiting on a session that is not coming.
What if it cannot be fixed over the link after all?
Then we say so plainly and tell you what it does need. If it turns out to be a physical fault and you are in Leeds, we arrange to come to you or to collect the machine, and the session fee is credited in full against that visit, so you never pay twice for one fault. Outside the area we visit, the session fee is refunded in full instead. We would far rather tell you early that a link is the wrong tool for your fault than charge you for finding that out slowly.
How much does remote support cost?
We do not publish a fixed rate, because closing a scare page and untangling a setup across three devices are not the same job. You get free advice by message, then one fixed price for the session, agreed before we connect, so you are deciding with the real number in front of you. It does not change however long the session runs, and if the session cannot fix it, that fee is credited in full against the visit that follows, or refunded in full if you are outside the area we visit.
Is your work guaranteed after the repair?
Yes. We stand behind the repairs we carry out. If the same fault we fixed returns as a result of our work, get in touch and we will put it right at no charge. Inside 90 days we do that without argument. Past 90 days we will still look at it on its merits, because a reasonable period for a fitted screen and a reasonable period for a fifteen-year-old desktop are not the same thing. This sits on top of your statutory rights, not instead of them, and those last longer. It does not cover new or unrelated faults, accidental damage, liquid damage, or problems caused by other work carried out after ours.
Worth reading first
A plain-English guide before you spend anything
- Computer died at night before a deadline? Who is actually awake, and what to do first It is 11pm, the machine is dead and the work is due tomorrow. The calm first checks, what can be fixed tonight over a link, and a repair firm that is actually awake.
- How to spot a tech support scam before it costs you The fake call from "Microsoft" and the pop-up that says your computer is infected: how these scams work, the golden rule that defeats them, and what to do.
Related repairs
You might also need
Tech support and setup
New machine to set up, email that will not connect, a printer that will not print? A real person who will sort it and show you how it works.
Virus and malware removal
Pop-ups, fake warnings, a hijacked browser, or a ransom note? We find out what is genuinely on there, clean it safely, and leave your files where they are.
Emergency computer repair
A fault does not wait for opening hours. We read every enquiry day and night, Sunday to Friday, advice by message is free, and a good number of software faults are sorted the same night over a secure link.
Tell us what is wrong.
Send an enquiry and describe the fault. We will find the fault properly, give you a fixed quote before any work, and if we cannot fix it there is nothing to pay for the repair. A real person who does the work, not a call centre.