New: remote support over our own secure link · a fixed price agreed before we connect

New: remote support · fixed price before we connect

How it works

Parental controls that actually stick: phones, tablets and the family computer

There are few jobs in family tech that generate more quiet guilt than parental controls. Everybody means to set them up. Most people start. And in most houses the end state is the same: limits on the tablet from two years ago, nothing on the phone that replaced it, and a child who knows the PIN because they watched it typed into the iPad at a service station.

Here is the honest version of the job: what the built-in tools actually do, where each one leaks, and what “set up properly” actually means.

The tools you already own

Apple: Screen Time. On an iPhone or iPad, Settings then Screen Time covers app limits, downtime schedules, content filters, purchase approval and communication limits, managed from your own phone through Family Sharing. Its strength is that it is part of the system itself. Its leak is the PIN: if the child knows it, everything else is theatre.

Android: Google Family Link. Google’s free tool does the same family of jobs on Android phones and tablets: screen time, app approval, content filters on Play and Chrome, and the ability to lock the device for the night from your own phone. Its leak is the account: the controls follow the child’s Google account, so an account with the wrong birth year, or a spare account the child created, walks straight past it.

Windows: Microsoft Family Safety. The family computer is the one everyone forgets. A child profile in a Microsoft family group gets screen time, app limits and web filtering on the machine where a lot of the real browsing happens. Its leaks are old local accounts with no controls, and second browsers the filter does not cover.

The router underneath it all. Filtering at the Wi-Fi level, through the router’s own family settings or a family DNS service, puts a net under every device in the house at once. It is a layer, not a solution: it ends at your front door, and it cannot tell one child from another.

Why controls fail, and what “properly” means

The pattern behind failed setups is remarkably consistent: the tool is almost never the problem. Controls fail for boring reasons, and they are nearly always one of these:

  1. The PIN is known. Change it somewhere the child is not, and never type it in front of them again.
  2. Coverage has holes. Limits on the tablet mean nothing if the phone is open. Every device the child touches gets the same setup, including the family computer, on the same day.
  3. The account is wrong. A child account with an adult birth year is treated as an adult. Fix the account before fussing with the settings.
  4. Nobody revisits. What fits a seven-year-old insults a thirteen-year-old, and a teenager treated like an infant goes hunting for workarounds. The setup that sticks is the one adjusted as they grow, ideally with them in the conversation.

None of this needs a paid app to begin with. It needs an honest hour, every device in one place, and PINs the children have never seen.

If you would rather have it done with you

This is exactly the kind of job that suits a remote session unusually well: we connect over a secure link with your say-so, you watch everything, and we go device by device with you rather than for you, so you hold the PINs and actually understand what is switched on. The triage call is free, and how a session works, including how the money works, is here. For a houseful of devices, we are just as happy doing it at the kitchen table.

One of the families we support wrote about exactly this in their review, and the line that matters is the one about transparency: this is your family’s privacy, so every choice gets made in front of you, explained in plain language, with nothing set that you cannot see.

Questions people ask

Which parental control app should I buy?

For most families, none. The free, built-in tools, Apple's Screen Time, Google's Family Link, Microsoft's Family Safety, cover app limits, screen time, content filters and purchase approval, and they are harder for a child to remove than most paid apps precisely because they are part of the operating system. Paid tools earn their keep in specific situations, usually older children and location needs, but the right order is to set the built-ins up properly first and only then decide whether you are actually missing anything.

My child gets around every limit I set. What am I missing?

Usually one of four leaks. The PIN is known, because they watched it typed, so change it away from them. The limits are on one device but not the others, and the child simply moves. The child's account has the wrong birth year, so the system treats them as older than they are. Or there is a second browser or an old profile on the family computer with no filter on it. Closing those four covers the great majority of workarounds we see.

Can you set all of this up for us?

Yes, and it is genuinely well suited to a remote session: we connect over a secure link with your say-so, you watch everything, and we set up each device with you rather than for you, so you hold the PINs and understand what is on. The triage call is free, the session is one fixed price agreed before we connect, and we are equally happy doing it at your home if the whole family's devices need a sitting.

What about the Wi-Fi router? Can I filter everything at once?

Partly, and it is a good extra layer rather than a replacement. Most home routers, or a free service like a family DNS filter, can block adult content for every device on your Wi-Fi at once. The limits are honest ones: it stops working the moment the phone leaves the house or switches to mobile data, and it cannot do per-child schedules or app limits. Use it as the net underneath the per-device controls, not instead of them.

The diagnosis is always free

Not sure what your machine needs? Ask.

Tell us the fault and we will tell you straight: what is wrong, what it will cost, and whether it is worth doing. A fixed quote before any work, and no fix, no fee.

Call 0113 460 2103 Book a free diagnosis

We do this in person across Leeds and West Yorkshire, day or night, Sunday to Friday.

Keep reading

← All guides
Common Laptop will not turn on Cracked or black screen How much does a repair cost? Get my files off a dead machine Virus, pop-ups or a scam Fix it today, remotely Do you cover my area? Book a repair Enter opens the first result · Esc closes · every page is on the sitemap