Free resources
Help yourself, on the house
The same advice we give on the phone, gathered in one place. Plain-English guides to read, and printable one-page checklists you can save or stick on the fridge. No sign-up, no gate, nothing sold. Just the honest help we would give a neighbour.
8 guides 3 printable checklists
Printable checklists
One page, free to save or print.
Made to be printed and ticked with a pen, or saved as a PDF and kept on your phone. Print the spill sheet before you ever need it.
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Emergency
Laptop spill first aid
The emergency one-pager: what to do in the first ten minutes after a drink goes over a laptop, and what to avoid. Print it before you ever need it.
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Checklist
Before your repair
Back up what matters, note your passwords, and describe the fault well. A calm run-through to do before you hand a machine over.
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Decision aid
Is it worth fixing?
The three honest questions we use every week to decide repair or replace, as a one-page decision aid you can work through yourself.
Guides
Straight answers, written down.
Plain-English guides from the technician who does the repairs. What is worth fixing, what the warning signs mean, and what to steer clear of.
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5 min read
How to back up your files before a repair (or before anything goes wrong)
How to back up what matters before you hand a machine over: what to save first, where to put it, and how to copy it across when the computer will barely start.
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5 min read
Laptop will not turn on? The simple checks to try before you panic
A dead laptop is not always a broken one. The calm, ordered checks that rule out the cheap and simple causes first, and when to get it looked at.
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5 min read
Slow computer? What actually speeds it up, and what does not
Why a computer feels slow, the free things worth trying first, the one upgrade that genuinely transforms an old machine, and the myths that change nothing.
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6 min read
Spilled a drink on your laptop? What to do in the first ten minutes
A spill is a race against corrosion, not just water. The calm first-aid steps that give your laptop the best chance, and the mistakes that make it worse.
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5 min read
How to spot a tech support scam before it costs you
The fake call from "Microsoft" and the pop-up that says your computer is infected: how these scams work, the golden rule that defeats them, and what to do.
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5 min read
Is it worth repairing my laptop, or should I buy a new one?
The honest framework we use every week: how the age of the machine, the kind of fault, and its worth to you after the repair decide fix or replace.
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5 min read
The warning signs your hard drive is failing, and what to do about it
Strange noises, sudden slowdowns, files that vanish: the early warnings of a failing hard drive, the first thing to do, and the mistakes that make it worse.
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5 min read
SSD vs HDD in plain English: the one upgrade that makes an old computer feel new
What a hard drive and an SSD actually are, why the old spinning drive is usually why a computer feels slow, and when the upgrade is worth it.
Reading is free. So is the diagnosis.
If a guide or a checklist has not answered your question, ring us and describe the fault. We will diagnose it for free, give you a fixed quote before any work, and if we cannot fix it there is nothing to pay. We come to you across Leeds.