Computer and laptop repair in York
Broken laptop, a PC that will not start, or a machine that has slowed to the point of being useless? We come out to you in York. Advice by message is free, the quote is fixed before any work, and if we cannot fix it there is nothing to pay for the repair.
- No fix, no fee on the repairIf we cannot fix it, you do not pay for the repair. In writing, on every job.
- Free advice by messageDescribe the fault and we will tell you what it sounds like and whether it is worth doing, before anyone travels.
- We come to youAcross Leeds, West Yorkshire and North Yorkshire, or we collect and return.
- A real person repliesNot a call centre, not a ticket queue: we read every enquiry, day and night, Sunday to Friday. The fixed quote you agree is the price you pay.
York
How we work here
York is the furthest we go on a regular basis, straight out east from Leeds past Garforth, and it is fair to say so up front: this is a proper trip rather than a nip round the corner, and we would rather you knew that before you rang than after. Two things are worth flagging if you are in York. The centre is restricted and genuinely awkward to drive into and park in, so for a city-centre address it is worth talking through whether we come to you, whether you meet us somewhere easier, or whether we collect the machine instead. And because the distance is real, it is often worth ten minutes on a remote link first to find out whether the fault needs hands on it at all.
We come out to York, at home or at work, day or night, Sunday to Friday. It is a longer run than a job in the city, so send an enquiry first and we will tell you straight when we can get to you rather than book a slot we cannot keep. If a visit does not suit, we can arrange to collect the machine and bring it back once it is done, and a fair few faults get sorted over a secure remote link with nobody coming out at all. Advice by message is free whichever way we do it.
Who we help
People and small businesses in York
- People at home with a laptop or PC that will not boot, will not charge, or has slowed to a crawl
- Students and anyone studying from home who needs a machine back before a deadline
- Anyone working from home who cannot afford to lose a week offline
- Small businesses and self-employed people running a handful of machines with no IT department
- People in the villages around York with no repair shop within a sensible drive
- Anyone who wants an honest answer about whether a machine is worth repairing at all
What we fix
Every repair we do, in York
Not sure what it is?
Start from the fault instead
How it works
Free advice by message, a call-out quoted first, then a fixed price
- Tell us the fault, free. Send an enquiry and describe what is wrong. We will tell you what it sounds like, whether it is worth doing, and whether we can sort it over a remote link without anybody travelling. That conversation costs nothing.
- A minimum call-out, quoted first. If it needs a visit, we agree the call-out before we travel, so you know it before you commit to anything. It comes off the price if you go ahead with the repair.
- A fixed quote. Once we have seen the machine you get a clear, fixed price before any work starts. No surprises, no hourly meter running.
- We fix it, or there is no repair fee. Happy with the quote? We do the work. If we cannot fix the fault we quoted for, you do not pay for the repair.
Questions
The things people ask
Is York too far for you to come?
It is the furthest we go regularly, and we will not pretend it is a quick hop. We do cover it. Send an enquiry, tell us the fault, and you will get a straight answer about when we could be there rather than an optimistic one. If a visit is not sensible for your particular fault, we will tell you that too.
I am in the city centre and there is nowhere to park. How does that work?
It is worth a quick message. The centre is restricted and awkward, so depending on exactly where you are we might come to you anyway, arrange to meet somewhere more sensible, or simply collect the machine and bring it back once it is done. None of those changes the price or the free advice by message.
Could you look at it remotely instead, given the distance?
Often, and given the drive it is usually the first thing worth trying. Slow machines, software faults, email trouble, printer and wifi setup and most account lockouts can be sorted over a secure remote link while you watch, frequently the same day. Anything physical, a screen, a battery, a drive, a spill, needs the machine in front of us.
You are based in Leeds. Do you actually come out to York?
Yes. York is inside the area we cover, and being mobile is rather the point: there is no shop for you to drive to. It is a longer run than a job in Leeds, so send an enquiry, tell us the fault, and we will be straight with you about when we can be there. If a visit is not the quickest way to help, we will say so and offer to collect the machine or look at it remotely instead.
Does it cost more because I am not in Leeds?
No. Advice by message is free wherever you are, and the fixed quote covers the job, not the mileage. If a job did not stack up at the distance we would tell you before you spent anything, rather than quietly load it onto the price.
How much will the repair cost?
It depends on the fault and on your exact model, so we will not quote a number before we have looked. Advice by message is free, then you get one fixed quote before any work starts, and if we cannot fix it you pay nothing for the repair.
Can you help without coming out to North Yorkshire at all?
Often, yes. Software faults, slow machines, email trouble, printer and wifi setup and a lot of account lockouts can be sorted over a secure remote link while you watch. Anything physical, a screen, a battery, a drive, a liquid spill, needs the machine in front of us, either on a visit or by collecting it.
What kinds of repair do you do?
Laptop and PC repair, Mac repair, screen replacements, SSD and RAM upgrades and speed-ups, virus and malware removal, data recovery, and one-off repairs and setup for small businesses. Ongoing IT support for a business is our sister company, Dacros.
Worth reading first
A plain-English guide before you spend anything
- Sound but no picture on your TV? The torch test tells you in ten seconds A black screen with the sound still playing is one of two very different faults. A torch, a dark room and ten seconds tell you which one you have before anyone comes out.
- TV will not turn on, or the standby light just blinks Nothing when you press power, or a standby light blinking the same count over and over. What is worth trying yourself, and the one split that decides whether a set is worth fixing.
- After your repair: keeping the machine right What a repair does and does not do, what settling in looks like in the first week, and the small habits that keep a machine going: heat, dust, batteries, chargers and backups.
Nearby
We also cover
Tell us what is wrong.
Send an enquiry and describe the fault. We will find the fault properly, give you a fixed quote before any work, and if we cannot fix it there is nothing to pay for the repair. A real person who does the work, not a call centre.