Leeds Tech Repair · the diagnosis is always free · no fix, no fee
Before your repair
A few minutes of preparation makes a repair calmer and safer. Most jobs never touch your files, but a backup means you never have to depend on that. Work through what applies to you.
Back up what you cannot buy back
Copy the irreplaceable things to somewhere separate from the computer: an external drive, a USB stick, or cloud storage. Start with what matters most, in case time runs short.
- Photos and videos. The most irreplaceable thing on most machines. Do these first.
- Documents you made. Letters, spreadsheets, anything you created rather than downloaded.
- Financial and official records. Tax paperwork, statements, receipts.
- Work files that exist only on this machine.
- I opened the backup and checked a photo and a document really open. A backup you have not opened is a hope, not a backup.
If the machine is already struggling, do not force a long copy, especially if the drive is making noises. Copy the small, precious things first, then stop and ask. Heavy use can finish off a failing drive.
Note the things we may need
- Your sign-in password or PIN for the computer, so it can be tested after the work.
- Any account passwords the repair might need (for example your email or Wi-Fi), written somewhere safe, not left only in your head.
- The charger. Bring it, or have it to hand for a visit. It matters more often than people expect.
- Any error message written down or photographed, word for word.
Describe the fault well
The clearer the picture, the faster the free diagnosis. Jot down what you notice:
- What the machine does, or does not do, and when it started.
- Whether it happens every time or now and then.
- Anything that came just before it, an update, a drop, a spill, a new program.
Know what to expect from us
- The diagnosis is always free, whether you go ahead or not.
- You get one fixed quote before any work starts. No hourly meter.
- No fix, no fee: if we cannot fix the fault we quoted for, you do not pay for that repair.
- If it is not worth fixing, we will tell you, at no charge.