Our phone line is temporarily out of service. Book a repair through the form: we check every enquiry. Prefer to talk? Choose a phone call and we will ring you.

Phone line down - we check every form enquiry. Prefer to talk? Choose a phone call and we will ring you.

Contact

Tell us what is wrong. We will tell you the likely fix and what it is likely to cost.

Our phone line is temporarily out of service. Book a repair below and describe the fault: we check every enquiry.

Get a free first opinion

Book a repair

What is wrong with your machine?

Fill this in and we will come back to you with what the repair is likely to cost and a clear idea of timing, before anyone travels. The first opinion is free.

We need your name, a phone number or an email address, and the fault, plus your postcode if you would like us to come to you or collect the device. Everything else helps, but you can skip it.

Your details

How should we reply?

Choose one if you have a preference. A text needs a mobile number, a phone call needs your number, and an email needs your email address.

The device

What sort of device is it? pick the nearest

What helps: what it does, when it started, any error message, and any deadline you have.

Is there anything on it you must keep?

For example photos or work documents. We tell you first if a repair puts them at risk.

Where and when

Where should the work happen?

We need it if you would like us to come to you or collect the device. We ask for your full address only once a visit is agreed.

When do you need it?

A priority visit or session depends on whether we have a slot free. If we can do it, we tell you the priority fee with the call-out or the session price before anything is booked, and same day costs more than next day. If we cannot, it is a standard booking and there is no priority fee.

Times that suit you tick any

We are open Sunday to Friday, closed Saturday.

For example parking, or getting into the building.

We use these details to reply to your enquiry and, if you go ahead, to arrange the work. An enquiry that does not become a job is kept for up to 12 months, then deleted. See our Privacy Policy.

Sending this agrees to nothing yet: our terms apply once you book, and we send them to you in writing first. The terms, in short Your details, in short

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What happens next

  1. A real person reads itBook a repair and you get a real person, not a call centre and not a ticket queue. We check every enquiry. Tell us the fault in plain English.
  2. A free first opinionTell us what it is doing and we tell you straight what it sounds like and whether it is likely to be worth fixing. If it is not worth fixing, we will say so instead of selling you a repair you do not need. Before anyone travels we tell you what the repair is likely to cost: a fixed price where the fault and the model make it clear, or an honest estimate where we need to see the machine.
  3. A £50 call-out, if we come outA visit has a £50 call-out, the same wherever we come out to, agreed before we travel. It is the first £50 of your job, not an extra on top: if you go ahead, it is part of the price you pay, and if you do not, it is all you pay, because it covers the journey and the time spent finding the fault. A £50 hold on your card confirms the visit: nothing is taken unless we come out, and we release it if you cancel before we set off or we cannot make the visit.
  4. A fixed quote, then No Fix, No FeeYou get one fixed quote, agreed in writing, before any work starts. Happy with it? We fix it, at your place across Leeds, West Yorkshire, Harrogate, Knaresborough and York or collected and returned. If we cannot fix the fault we quoted for, you pay nothing for the repair. No Fix, No Fee covers the repair, not the call-out.
Email us →

Our phone line is temporarily out of service. We check every enquiry sent through this form, and email reaches us too. We answer day and night, Sunday to Friday.

Check your enquiry before sending

Nothing leaves your computer until you press Send.

Your enquiry is on its way

Thank you. We have got it. We will come back to you with what the repair is likely to cost and a clear idea of timing, before anyone travels. We will come back to you using the details you gave us.

We are open day and night, Sunday to Friday, and closed on Saturdays, so an enquiry sent on a Saturday is read on Sunday. If it is urgent, email hello@jortech.co.uk and mark it urgent.

  1. A real person reads it
  2. A free first opinion
  3. A £50 call-out, if we come out
  4. A fixed quote, then No Fix, No Fee

If you gave an email address, a confirmation is on its way. One thing that genuinely speeds us up: reply to it with a photo of the fault, and one of the sticker on the underside of the machine.

Get ready for the visit →

The terms, in short

What applies once you book. Nothing applies to an enquiry.

  • Advice first, free. Tell us the fault and we tell you what it sounds like, whether it is worth doing, and what it is likely to cost, before anyone travels.
  • The call-out. A visit has a £50 call-out, the same wherever we come out to, agreed before we travel. It is the first £50 of your job, not an extra on top: if you go ahead, it is part of the price you pay, and if you do not, it is all you pay, because it covers the journey and the time spent finding the fault.
  • The hold. A £50 hold on your card confirms the visit: nothing is taken unless we come out, and we release it if you cancel before we set off or we cannot make the visit.
  • The quote. You get one fixed quote, agreed in writing, before any work starts.
  • No Fix, No Fee. If we cannot fix the fault we quoted for, you pay nothing for the repair. No Fix, No Fee covers the repair, not the call-out.
  • Priority. A visit the same day or the next day is a priority booking you can ask for, if we have a slot free, with a priority fee we tell you before anything is booked.
  • Cancelling. As a consumer you have 14 days to cancel a booking or a job without giving a reason, and the message that confirms your booking says how.
  • Who you are dealing with. JorTech is a trading name of TicketWave HQ Ltd, company number 17143167, registered office Ground Floor, Radley House, Richardshaw Road, Leeds, LS28 6LE.
Read the full terms →

Your details, in short

What happens to what you type here.

  • What we use them for. To reply to your enquiry the way you asked, and, if you go ahead, to arrange the work.
  • Where they go. To our inbox by email, and into our own customer system, which runs on a server we rent in France. The privacy policy names every service involved.
  • How long we keep them. An enquiry that does not become a job is deleted after 12 months. A job's records are kept for up to six years, for the guarantee and the accounts.
  • What we do not ask for. Nothing sensitive. The notes box is for practical things about the visit, such as parking.
  • Your rights. Ask what we hold, have it corrected, or have it deleted: email hello@jortech.co.uk.
Read the privacy policy →

What it costs

A first opinion is free. Before anyone travels we tell you what the repair is likely to cost, and a visit has a £50 call-out, agreed first, the first £50 of the job. You get a fixed quote before any work. A real person who does the work, not a call centre, and we come to you across Leeds, West Yorkshire, Harrogate, Knaresborough and York.

How our prices work →

JorTech is run by Jordan Gilbert. You deal with the person who repairs your device, and the fixed quote you agree is the price you pay, plus any priority fee you asked for.

Get in touch

The formal details.

Registered officeGround Floor, Radley House, Richardshaw Road, Leeds, LS28 6LE. Post and paperwork only: there is no walk-in counter here, we come to you.
Where we workWe come to you across Leeds, West Yorkshire, Harrogate, Knaresborough and York. No walk-in shop, we visit you or collect and return.

Areas we cover

Not on the list? See all areas, or book a repair, we cover Leeds and the surrounding towns.

Hours

JorTech opening hours
Sunday to FridayOpen 24 hours
SaturdayClosed

All times UK time (GMT/BST). Day and night, so a fault at 2am is not a fault until Monday.

JorTech is a trading name of TicketWave HQ Ltd, registered company 17143167 (opens on Companies House in a new tab).

Questions

Before you book, the real answers.

No small print, no catch. If you have a question that is not here, just ask.

Do I pay anything to book?

Sending this form costs nothing and commits you to nothing, and the first opinion is free. Before anyone travels we tell you what the repair is likely to cost: a fixed price where the fault and the model make it clear, or an honest estimate where we need to see the machine. A visit has a £50 call-out, the same wherever we come out to, agreed before we travel. It is the first £50 of your job, not an extra on top: if you go ahead, it is part of the price you pay, and if you do not, it is all you pay, because it covers the journey and the time spent finding the fault. A £50 hold on your card confirms the visit: nothing is taken unless we come out, and we release it if you cancel before we set off or we cannot make the visit. We send you a link to place the hold on Stripe's secure page, and a hold is not a payment: the money stays in your account. If you are not there at the time we agreed and we cannot reach you, the call-out is payable, unless you cancelled before our on-our-way message.

Are my files and data safe?

Yes. Your data is treated as private and confidential and, wherever possible, your files are kept intact. If a repair risks any data we tell you first and, if you ask, back up what we can.

How we look after your device →

Has it gone wrong right now? Book a repair and choose priority on the form. We read every one, day or night, Sunday to Friday, and you will get a straight answer about what is possible. What we can do out of hours.

What happens next

No forms into a void. Here is exactly what to expect.

When you get in touch you are not opening a ticket. You get a real person and a straight answer about the fault, the fix, and the price.

  1. A real person reads it

    Book a repair and you get a real person, not a call centre and not a ticket queue. We check every enquiry. Tell us the fault in plain English.

  2. A free first opinion

    Tell us what it is doing and we tell you straight what it sounds like and whether it is likely to be worth fixing. If it is not worth fixing, we will say so instead of selling you a repair you do not need. Before anyone travels we tell you what the repair is likely to cost: a fixed price where the fault and the model make it clear, or an honest estimate where we need to see the machine.

  3. A £50 call-out, if we come out

    A visit has a £50 call-out, the same wherever we come out to, agreed before we travel. It is the first £50 of your job, not an extra on top: if you go ahead, it is part of the price you pay, and if you do not, it is all you pay, because it covers the journey and the time spent finding the fault. A £50 hold on your card confirms the visit: nothing is taken unless we come out, and we release it if you cancel before we set off or we cannot make the visit.

  4. A fixed quote, then No Fix, No Fee

    You get one fixed quote, agreed in writing, before any work starts. Happy with it? We fix it, at your place across Leeds, West Yorkshire, Harrogate, Knaresborough and York or collected and returned. If we cannot fix the fault we quoted for, you pay nothing for the repair. No Fix, No Fee covers the repair, not the call-out.

Get a free first opinion

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Common problems and quick links Laptop will not turn on Cracked or black screen Cracked phone screen Files off a dead machine Virus, pop-ups, a scam What a repair costs Remote support, UK-wide Do you cover my area? Book a repair Enter opens the first result · Esc closes · Every page is on the sitemap