Computer and laptop repair in Ilkley
Broken laptop, a PC that will not start, or wifi that gives up halfway across the house? We come out to you in Ilkley. Tell us the fault, we will find the fault properly, and you get one fixed quote before we touch anything.
- No fix, no fee on the repairIf we cannot fix it, you do not pay for the repair. In writing, on every job.
- Free advice by messageDescribe the fault and we will tell you what it sounds like and whether it is worth doing, before anyone travels.
- We come to youAcross Leeds, West Yorkshire and North Yorkshire, or we collect and return.
- A real person repliesNot a call centre, not a ticket queue: we read every enquiry, day and night, Sunday to Friday. The fixed quote you agree is the price you pay.
Ilkley
How we work here
Ilkley sits up Wharfedale beyond Otley, which is a road we are on regularly, so it is a more comfortable run for us than the distance on a map suggests. The jobs that come up here lean a particular way: larger, older houses where a single router was never going to cover the place, home offices that need to actually work rather than nearly work, and machines that are looked after but ageing. None of that needs a shop. It needs someone to turn up, find out what is really wrong, and say so plainly before any money changes hands.
We come out to Ilkley, at home or at work, day or night, Sunday to Friday. It is a longer run than a job in the city, so send an enquiry first and we will tell you straight when we can get to you rather than book a slot we cannot keep. If a visit does not suit, we can arrange to collect the machine and bring it back once it is done, and a fair few faults get sorted over a secure remote link with nobody coming out at all. Advice by message is free whichever way we do it.
Who we help
People and small businesses in Ilkley
- People at home with a laptop or PC that will not boot, will not charge, or has slowed to a crawl
- Anyone working from home who needs the connection and the machine to be genuinely reliable
- Households where the wifi will not stretch to the far end of a larger or older property
- Small businesses and self-employed people running a handful of machines with no IT department
- Older people who would far rather someone came to the door than tried to explain it on the phone
- Anyone who wants a straight answer about whether a machine is worth repairing
What we fix
Every repair we do, in Ilkley
Not sure what it is?
Start from the fault instead
How it works
Free advice by message, a call-out quoted first, then a fixed price
- Tell us the fault, free. Send an enquiry and describe what is wrong. We will tell you what it sounds like, whether it is worth doing, and whether we can sort it over a remote link without anybody travelling. That conversation costs nothing.
- A minimum call-out, quoted first. If it needs a visit, we agree the call-out before we travel, so you know it before you commit to anything. It comes off the price if you go ahead with the repair.
- A fixed quote. Once we have seen the machine you get a clear, fixed price before any work starts. No surprises, no hourly meter running.
- We fix it, or there is no repair fee. Happy with the quote? We do the work. If we cannot fix the fault we quoted for, you do not pay for the repair.
Questions
The things people ask
The wifi does not reach the whole house. Is that fixable?
Almost always, and it is one of the most common jobs in a larger or older property. One router in the hall was never going to cover it. We will work out where the signal actually dies, tell you whether it is placement, the router itself or a job for a mesh setup, and quote before anything gets bought.
I work from home and cannot be offline. How do you handle that?
Tell us that when you get in touch and it changes how we approach it. Where we can, we get you working again first and do the tidy-up second, and if a machine has to go away for a longer repair we will say so up front so you can plan rather than find out on the day.
Do you cover Burley in Wharfedale, Addingham and Menston too?
Yes, and Otley and Guiseley already have their own pages. The whole of lower Wharfedale is the same run for us. Give us the actual village when you get in touch so the answer we give you about timing is accurate.
You are based in Leeds. Do you actually come out to Ilkley?
Yes. Ilkley is inside the area we cover, and being mobile is rather the point: there is no shop for you to drive to. It is a longer run than a job in Leeds, so send an enquiry, tell us the fault, and we will be straight with you about when we can be there. If a visit is not the quickest way to help, we will say so and offer to collect the machine or look at it remotely instead.
Does it cost more because I am not in Leeds?
No. Advice by message is free wherever you are, and the fixed quote covers the job, not the mileage. If a job did not stack up at the distance we would tell you before you spent anything, rather than quietly load it onto the price.
How much will the repair cost?
It depends on the fault and on your exact model, so we will not quote a number before we have looked. Advice by message is free, then you get one fixed quote before any work starts, and if we cannot fix it you pay nothing for the repair.
Can you help without coming out to Wharfedale at all?
Often, yes. Software faults, slow machines, email trouble, printer and wifi setup and a lot of account lockouts can be sorted over a secure remote link while you watch. Anything physical, a screen, a battery, a drive, a liquid spill, needs the machine in front of us, either on a visit or by collecting it.
What kinds of repair do you do?
Laptop and PC repair, Mac repair, screen replacements, SSD and RAM upgrades and speed-ups, virus and malware removal, data recovery, and one-off repairs and setup for small businesses. Ongoing IT support for a business is our sister company, Dacros.
Worth reading first
A plain-English guide before you spend anything
- TV will not turn on, or the standby light just blinks Nothing when you press power, or a standby light blinking the same count over and over. What is worth trying yourself, and the one split that decides whether a set is worth fixing.
- After your repair: keeping the machine right What a repair does and does not do, what settling in looks like in the first week, and the small habits that keep a machine going: heat, dust, batteries, chargers and backups.
- Your computer is asking for a 48-digit recovery key. What that is, and where yours is. The blue screen demanding a BitLocker recovery key nobody remembers being given. What it actually is, where yours is almost certainly stored, and the honest answer if it is gone.
Nearby
We also cover
Tell us what is wrong.
Send an enquiry and describe the fault. We will find the fault properly, give you a fixed quote before any work, and if we cannot fix it there is nothing to pay for the repair. A real person who does the work, not a call centre.