The things people ask us

Yes. We are a come-to-you service across Leeds, West Yorkshire and the towns around them. We will visit your home or your workplace, day or night, Sunday to Friday, so you do not have to unplug a whole desk setup or carry an expensive machine across town. If a repair needs the bench, we collect the machine and bring it back. There is no walk-in shop and no counter to queue at.

• See the areas we cover →
• Computer repair in Leeds →

Yes, Sunday to Friday. We are a come-to-you service rather than a shop, so the visit happens at the hour that actually suits you: before work, after a late shift, or in the middle of the night when the machine you depend on tomorrow has died. We are closed on Saturdays. All times UK time.

• If it has gone wrong right now →
• Book a visit at your hour →

It depends on the fault. Software problems are often sorted in the visit. Jobs that need a common part, a battery, a fan clean, a memory or drive upgrade, are usually quick once the part is in hand. Anything model-specific depends on how fast the right part reaches us. Liquid damage is the one job nobody can put a clock on, because the board has to be cleaned and dried properly before it goes near power again. Tell us your deadline when you get in touch and we will be straight with you about whether we can hit it, rather than take the job and let you down.

Leeds, West Yorkshire and the towns around them. We come to you at home or at work, and if a repair needs the bench we collect the machine and return it once it is done. Either way, advice by message is free and the quote comes before the work.

• All the areas we cover →

The fastest way is to send an enquiry and describe the fault. A person reads it rather than a queue, and you will get a straight answer about whether it is worth looking at. The booking form takes a minute and asks only for what we genuinely need. Advice by message is free, and nothing is agreed until you have a fixed quote in front of you.

• The booking form →
• Every way to reach us →

The make and model help most. On a laptop the exact model is on the sticker underneath. Beyond that, a plain description of what the machine is doing or not doing, and roughly when it started. If you use the booking form instead, our confirmation email asks you to reply with a photo of the fault and one of that sticker, which usually means we arrive with the right parts first time.

• Book a repair →

You pay once, for the job you agreed, after you have seen and accepted the fixed quote. There are no subscriptions, no tie-ins and no contracts. Nothing is billed by a running clock, and nothing happens without your say-so.

• How pricing works →

Yes. Because we agree repairs at your home or over the phone rather than in a shop, you have 14 days to cancel, without giving a reason. If you want us to start sooner than that, we will ask you to confirm it in writing on the day, and we will tell you what that means: if you then cancel part-way, you pay for the work already done, and once the repair is finished the right to cancel ends. If you would rather take the time to think, that is completely fine and nothing gets started.

• Your cancellation rights, and the form →

We do not publish a price list, because the same fault costs different money on different machines, and any figure we printed would be a figure we had to break. Advice by message is free. Once we know exactly what is wrong, you get one fixed quote for the whole job before any work starts, so you are deciding with the real number in front of you. No hourly meter, no hidden extras added later.

• How our pricing works →

Mainly the parts and the time. A job that needs a new part, a screen, a battery, an SSD or extra memory, costs the price of that part plus the fitting, and some makes and models simply have dearer parts than others. A software job like a virus clean-up or a fresh setup is mostly time. Whether the broken part bolts in or is soldered to the mainboard matters too, because those are two very different jobs. We work all of it out by message and put it in one clear quote.

• What drives the cost →

Then there is nothing to pay for the repair. That is what No Fix, No Fee means. It does not cover the call-out for a visit, which pays for the journey and the time spent finding the fault and is agreed with you before we travel. The free advice by message costs you nothing either way, and if your machine would cost more to fix than it is worth, we will tell you that honestly rather than sell you a repair you do not need.

• The No Fix, No Fee promise in full →
• How our pricing works →

Yes. We stand behind the repairs we carry out. If the same fault we fixed returns as a result of our work, get in touch and we will put it right at no charge. Inside 90 days we do that without argument. Past 90 days we will still look at it on its merits, because a reasonable period for a fitted screen and a reasonable period for a fifteen-year-old desktop are not the same thing. We give a number rather than saying "a reasonable period", because a guarantee with no length is not much of a guarantee. That does not cover new or unrelated faults, accidental damage, liquid damage, or problems caused by other work carried out after ours, and nothing in it affects your statutory rights.

• The guarantee in full, in our terms →

Tell us. Most things are quicker to put right than to argue about. Email us or send an enquiry and we will acknowledge it within three working days and give you a considered answer within fourteen. If we need longer we will say why and when to expect one. Using that process takes nothing away from you, and you keep every right you would otherwise have.

• How we handle complaints →

Keeping your files intact is always the aim, and most repairs do not touch your data at all. If a job does put your files at risk, we will say so before we start and back them up first. If the drive itself is the thing that is failing, that becomes a data recovery job, and we will be straight with you about what is realistically recoverable rather than promise something we cannot deliver.

• Data recovery →

Computers and laptops, Windows and Mac, plus phones and tablets. That covers machines that will not turn on, will not charge, overheat or crash, cracked and dead screens, worn charging ports, tired batteries, virus and malware clean-ups, speed-ups with an SSD or more memory, and data recovery. If you are not sure whether your fault is on the list, send an enquiry and describe it. Advice by message is free either way.

• Everything we fix →
• Laptop repair →
• PC repair →
• Mac repair →

Yes. We handle phone and tablet repair alongside computers and laptops, cracked screens, batteries that do not last, and charging faults on iPhones, Android phones, iPads and Android tablets. As with everything, advice by message is free and you get a fixed quote before any work starts.

• Phone repair →
• Tablet repair →

Some faults, yes. Slow machines, software problems, email and printer setup, virus clean-ups and a lot of everyday tech questions can often be sorted over a secure remote link, with no visit needed. Anything physical needs the machine in front of us, and working out which is which by message costs nothing. Remote works on its own honest terms: one fixed price for the session, agreed by message before we connect, and if the session cannot fix it, that fee is credited in full against the visit that follows, or refunded in full if you are outside the area we visit. The link runs through our own server, you watch everything, and nothing stays installed. Phones and tablets count too: Android hands-on with your permission at each step, iPhone and iPad by watching your screen while we guide you.

• Remote tech support →
• Connect to a session →
• Tech support and setup →

Usually not, and we will say so. If the fault is covered by the maker's warranty, opening the machine ourselves could void cover you have already paid for, so we will point you to the manufacturer first, even though that costs us the job. Where the warranty has expired, or the maker has quoted a silly price for something simple, that is where we come in.

• Why we refuse jobs like that →
• What we fix →

Yes. A lot of our work is not a broken machine at all, it is setting up a new laptop or phone, getting email, printers and Wi-Fi working, moving your files across from an old device, and showing you how to use it without being made to feel daft. We will explain things in plain language and at your pace.

• Tech support and setup →

Yes, for repairs and setup. Computers and laptops that have stopped working, machines that need setting up for a new starter, and the same free advice by message and fixed quote a household gets. We come to you, which usually matters more to a business, because nobody has to unplug a desk and carry it anywhere. We do not do managed IT, ongoing support contracts, servers or network design, and we will say so plainly rather than take the job and learn on your time. Ongoing IT support for a business is our sister company, Dacros.

• What we fix →

JorTech was started and is run by Jordan Gilbert, and it is a trading name of TicketWave HQ Ltd. Jordan trained on the bench, runs the business and still takes jobs himself; our technicians carry out most repairs. When you get in touch you get a real person rather than a call centre or a ticket queue, and the fixed quote you agree is the price you pay whoever we send to do the work.

• About JorTech →
• Meet Jordan →

Now and then, yes, but only tools we genuinely use and rate ourselves, and only where they fit, for example a password manager or an encrypted backup after we have set a machine up. Some of those links are affiliate links. If you sign up or buy through them we may earn a commission, at no extra cost to you. It never changes what we recommend or what we charge you, it is always secondary to the actual repair, and every recommendation is clearly marked with a disclosure wherever it appears.