1. Who is responsible for your data
Leeds Tech Repair is a trading name of TicketWave HQ Ltd, a company registered in England and Wales, company no. 17143167. TicketWave HQ Ltd is the data controller for the personal data described below. Contact us about privacy on 0113 460 2103.
2. What we collect, and why
| Data | When / why | Lawful basis |
|---|---|---|
| Your name, email address, phone number, the device and the fault you describe, and any details you add to the enquiry | When you use our enquiry form, or contact us by phone or email, so we can call you back, diagnose the fault, quote the work and arrange a visit or collection. | Steps to enter into a contract; our legitimate interest in responding to enquiries |
| Details of the repair we carry out, the device, the parts fitted, the work done and the price agreed | To carry out the repair, give you an honest fixed quote before any work, and keep a record of what we did. | Performance of our contract with you; legal obligation (accounting) |
| Access to your device and the files on it, only where a repair requires it (for example a data recovery job or a virus clean-up) | Only to carry out the repair you have asked for. We do not copy, keep or look through your files beyond what the job needs, and we tell you first if a repair puts your data at risk. | Performance of our contract with you |
| Records of our dealings, messages, receipts and invoices | To run the job and meet accounting obligations | Contract; legal obligation; legitimate interests |
| Technical data, IP address, browser/device type, pages viewed, referring page, timestamps | Standard server/CDN logs kept by our hosting provider (Vercel London), plus cookieless analytics (Plausible, EU/Germany) and error monitoring (Sentry, EU region). None of these profile you or set tracking cookies. | Our legitimate interest in a secure, working website |
We do not ask for special-category data and please do not send it to us. We do not carry out automated decision-making or profiling. The enquiry form on this site is delivered to our inbox by email; it does not take payment. There is no online checkout on this website, you pay for a repair once it is done, in person or by an invoice we send you.
3. Cookies and tracking
This website does not set any tracking, advertising or marketing cookies, and does not profile you. Our analytics are cookieless: Plausible (EU/Germany) counts pageviews without cookies or shared identifiers, and is the only analytics on this site. The full breakdown lives on the standalone Cookie Policy. If we ever add non-essential cookies, we will ask for your consent first via a banner. You can block or delete cookies in your browser settings at any time.
4. Who we share it with
We do not sell your data. We share it only with the service providers who help us run the business, and only as needed:
- Hosting & CDN, Vercel Inc., served from the London (lhr1) region.
- Analytics, Plausible (EU/Germany), cookieless pageview counts on leedstechrepair.co.uk, no personal profiles.
- Error monitoring, Sentry, hosted in Sentry's EU region (de.sentry.io). If something on the site breaks, a technical error report (the page, the browser type and the error itself) is sent so we can find and fix the fault. No session recordings, no marketing use.
- Email delivery (outbound), Resend delivers your enquiry from the form to our inbox.
- Email routing (inbound), Cloudflare Email Routing forwards mail sent to
@leedstechrepair.co.ukto our inbox. - Professional advisers (for example our accountant) and, if legally required, regulators or law enforcement.
Some upstream providers may transfer data internationally. Where transfers happen, they are protected by an appropriate safeguard, a UK International Data Transfer Agreement / Addendum, UK adequacy regulations, or equivalent.
5. How long we keep it
Enquiries that do not become jobs: up to 12 months, then deleted. Repair records, receipts and invoices: for the life of the job and then up to 6 years afterwards, to handle warranty queries, disputes and accounting requirements. Server logs: a short period set by the hosting provider. We then delete or anonymise the data.
6. Your rights
Under UK data protection law you have the right to: access a copy of your data; have inaccurate data corrected; have data erased (in certain cases); restrict or object to processing (including processing based on legitimate interests); data portability; and to withdraw consent where we rely on it (without affecting earlier processing). To exercise any of these, call 0113 460 2103, and we will respond within one month.
If you are not happy with how we have handled your data you can complain to the Information Commissioner's Office (ICO), ico.org.uk, helpline 0303 123 1113, though we would appreciate the chance to put things right first.
7. Keeping data safe
We use reasonable technical and organisational measures to protect personal data, for example access controls, encryption in transit (HTTPS), and limiting who can see it. When we work on your device we treat your files as private and confidential. No method of transmission or storage is completely secure, but we take it seriously and review our practices.
8. Other websites
This site may link to other websites. We are not responsible for their content or privacy practices, so please check their own policies.
9. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when. Significant changes will be highlighted on this page.
10. Contact
Any privacy questions or requests: 0113 460 2103.
11. Related documents
Cookie Policy · Terms & Conditions · Accessibility
12. Changelog
- v1.0, July 2026, initial publication for Leeds Tech Repair.