Scams and family safety
Staying safe online is about habits as much as software.
These guides show how to spot a tech support scam before it costs you, from the phone call claiming to be Microsoft to the pop-up with a number to ring, what to do if one has already got in, and how to set parental controls on phones, tablets and the family computer so that they actually stick. Others set out what the published UK figures say about tech support scams, with the numbers to report one, what the end of Windows 10 support means for your security, and how to wipe a laptop or phone before it goes to someone else.
The guides
6 guides on this, newest first.
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Tech support scams in the UK: what the published figures show, and how to protect yourself
The latest UK figures on tech support scams from the ONS, UK Finance and Ofcom, what they can and cannot tell you, and where to report a scam call or text.
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Windows 10 is no longer supported: your options, in plain English
Windows 10 lost Microsoft support in October 2025. What that means, the security updates now running to October 2027, and the real options for your PC.
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Selling, recycling or giving away a laptop or phone: how to wipe it properly
How to wipe a Windows laptop, Mac, iPhone or Android phone before it goes: back up, sign out, erase, take out the SIM, and recycle it properly in the UK.
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What a remote support session actually looks like, from the first message to the last click
Remote support sounds like letting a stranger into your computer. Done properly it is the opposite: a session you approve, on a machine you are sitting at, that you can watch and end at any moment. Here is the whole thing in order, what can and cannot be fixed this way, and the one rule that keeps you safe from the people who use the same words.
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Parental controls that actually stick: phones, tablets and the family computer
Screen time, app limits and safe search that survive a determined child: what the built-in tools on iPhone, Android and Windows actually do, and where each one leaks.
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How to spot a tech support scam before it costs you
The fake call from "Microsoft" and the pop-up that says your computer is infected: how these scams work, the golden rule that defeats them, and what to do.
Get it fixed
When reading is not enough.
Repairs
- Virus and malware removalPop-ups, fake warnings, a hijacked browser, or a ransom note? We find out what is genuinely on there, clean it safely, and leave your files where they are.
- Password & account recoveryLocked out of Windows, your Mac, your email or an account? We help you prove it is yours and get you back in safely, the proper way.
Every topic
Reading is free. So is a first opinion.
Tell us the fault and you get a first opinion, free: what it sounds like, whether it is worth doing, and what it is likely to cost. A photo of the screen or the machine helps. A visit has a £50 call-out, agreed before we travel, which is the first £50 of the job rather than an extra on top. You get one fixed quote, agreed in writing, before any work starts. If we cannot fix the fault we quoted for, you pay nothing for the repair. No Fix, No Fee covers the repair, not the call-out.