Who runs it
Trained on the bench. Still on the tools.
I am Jordan, and I learned this trade as an apprentice technician at PCI Computers Leeds, under a mentor with more than twenty years of computer support in this city. I founded JorTech and I run it. Our technicians carry out most of the repairs now, and I still take jobs myself.
The record
Short, and checkable where it can be.
- Trained
- Apprentice technician, PCI Computers Leeds. Under a mentor with more than twenty years of computer support in this city. There is nothing to point at for this one: experience, stated as experience.
- Degree
- BSc (Hons) Architectural Engineering and Design Management, Loughborough University. Four years, with an industrial placement, in the School of Architecture, Building and Civil Engineering.
- Certificate
- The Architectural Imagination, HarvardX, Verified Certificate. A HarvardX online course produced by Harvard University’s Graduate School of Design. Not a Harvard degree, and we say so. Check it on edX (opens in a new tab)
- Building
- Websites since 2006, from primary school onwards. Now the technical founder of TicketWave HQ Ltd, the registered company JorTech trades under.
What is checkable, and what is deliberately not claimed, is set out on the credentials page.
The bench years
The apprenticeship came first.
Before I ran anything, I sat at a bench at PCI Computers Leeds and learned the trade properly, from someone who had spent more than twenty years doing computer support in this city. An apprenticeship teaches you the whole machine: the hardware under the lid and the software on top of it, because most faults sit somewhere between the two and the diagnosis is the hard part, not the fix.
I carried out repairs myself, on customers' real machines, and the habits from those years are the ones JorTech still runs on: find the actual fault before quoting anything, say it in plain English, and never sell a repair the machine does not need. I keep my own skills current, because you cannot set a standard for work you do not understand.
Education
An engineer first, then a technician.
I read Architectural Engineering and Design Management at Loughborough University, a four-year BSc (Hons) with an industrial placement year, in the School of Architecture, Building and Civil Engineering. It was an engineering degree in the proper sense: systems, tolerances, how things are put together and why they fail. That turns out to be a useful way to think about a laptop.
Alongside it I completed The Architectural Imagination, a HarvardX online course produced by Harvard University's Graduate School of Design, with a Verified Certificate. I name it exactly on purpose: it is an online-course certificate, not a Harvard degree, and you can check the certificate on edX (opens in a new tab).
After university I worked as an engineer before I ever ran a repair business. The roles, as they stand on my public record:
- 2017Engineering intern, Mott MacDonald, Leeds
- 2018Technical design manager, Kier Group, Essex
- 2019 to 2020Technical design manager, Higgins Partnerships, Essex
- 2022Graduate mechanical engineer, Sweco, London
- 2023Facilities manager, Castlepoint Markets, a multi-site markets operator
The full history is on LinkedIn (opens in a new tab), and I keep it conservative: titles and dates as they were, nothing embroidered.
The other trade
Building websites since primary school.
I have been building websites since primary school in 2006. Weebly first, then Wix, then WordPress for small organisations by sixth form, then the fundamentals from first principles at university, HTML, CSS and JavaScript, and the modern frameworks after that. That work became VerySEOly, the web and marketing practice I run alongside JorTech and Dacros, the business IT and cyber security practice. In April 2026 I founded TicketWave HQ Ltd, the registered UK company all three trade under, where I am the technical founder and CTO.
For you, that means the person who fixes the machine also built the website you booked it through, writes every guide on this site, and designed the way our quotes and follow-ups work. Nothing here is a template, and nobody between you and me is reading from a script.
Now
A name on the door, not a switchboard.
These days I run JorTech end to end. Our technicians carry out most of the repairs, and I still take jobs myself when the work calls for it. What I do beyond the bench is the part customers usually cannot see: choosing who works on your machine, deciding how we quote, and setting the rules we will not break. The free advice by message, the fixed quote before any work, and no fix, no fee on the repair are mine. So is what happens when we get it wrong.
If a quote is not straight, or somebody is sold a repair they did not need, that is not a policy failure somewhere in a process. It is mine. My name is on the door and every enquiry goes to a real person, so there is always someone to answer for it.
If you would rather judge that on a conversation than a page, send an enquiry and describe the fault.
The work
Hands on, and honest about where.
What I trained in, still work on and write about: computer and laptop repair, data recovery, and television repair. On a job that means diagnosis first, at the bench or at your kitchen table, then the repair, then the checks before the machine goes back into use. If you want to see what that looks like rather than read about it, the laptop battery guide walks a real job, photographed as it was done.
What I do not do is claim a qualification I do not hold. There is no licence for computer repair. The training was an apprenticeship, the degree is in engineering, and the certificate is an online course. That is the whole list, and it sits on the credentials page with a link to check each item.
The wider work
One trade, run as a proper company.
I founded JorTech under TicketWave HQ Ltd, the registered UK company behind the name. How the business itself works, from the visit and the quote to the guarantee and the company detail, lives on the about page, and what is checkable about me, and deliberately not claimed, is on the credentials page.