Who runs it
Hi, I am Jordan, and I answer for the work
I founded JorTech, and I run it. I trained as a technician first, an apprenticeship at PCI Computers Leeds under a mentor with over twenty years in computer support here. These days our technicians carry out most of the repairs and I still take jobs myself. I am responsible for how we quote, how they talk to you and what we will not charge you for. We name the fault, then the fix, then the price. The diagnosis is always free.
Someone to hold responsible
A name on the door, not a switchboard.
Most repair experiences hide everybody behind a queue. Nobody is named, nobody is accountable, and if the quote turns out to be nonsense there is no one to take it up with. I built JorTech to be the opposite of that, and being plain about who does what is part of it.
Our technicians carry out most of the repairs, and I still work on machines myself when the job calls for it. I came up the same way they did, an apprenticeship at PCI Computers Leeds learning from someone who had spent over twenty years doing it in this city, and I keep those skills sharp, because you cannot set a standard for work you do not understand. What I do now is the part customers usually cannot see: choosing who works on your machine, deciding how we quote, and setting the rules we will not break. The free diagnosis, the fixed quote before any work, and no fix no fee are mine. So is what happens when we get it wrong.
If a quote is not straight, or somebody is sold a repair they did not need, that is not a policy failure somewhere in a process. It is mine. My name is on the door and the phone number goes to a real person, so there is always someone to answer for it.
Hardware and software
Comfortable with the whole machine.
A lot of faults sit right on the line between hardware and software, which is why we do not split the two. Working across both means finding the real cause rather than guessing, and quoting honestly for the fix that actually solves it.
Inside the machine
- Screen replacements on laptops
- SSD and RAM upgrades that give an old machine years back
- Charging, battery, keyboard and fan repairs
- Desktop diagnosis and part swaps
On the software side
- Slow start-ups and clean-ups that make it feel new
- Virus and malware removal, then shown how to stay safe
- Broken updates, drivers and fresh installs
- Data recovery from failing drives and dead machines, where the odds allow
How we work
The promises I hold us to on every job.
- No fix, no fee
- We come to you
- The diagnosis is always free
- A real person who does the work, not a call centre
JorTech is a trading name of TicketWave HQ Ltd (company no. 17143167), a registered UK company you can verify on Companies House.