Remote support
Many computer problems can be sorted without anyone travelling: software faults, set-up, email, printers and plenty of security worries.
These guides explain what a remote support session actually looks like from the first message to the last, what a remote link can and cannot fix, and how to tell a genuine session from a scam. Remote support is the one service we offer across the whole of the UK.
The guides
8 guides on this, newest first.
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Tech support scams in the UK: what the published figures show, and how to protect yourself
The latest UK figures on tech support scams from the ONS, UK Finance and Ofcom, what they can and cannot tell you, and where to report a scam call or text.
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Windows 10 is no longer supported: your options, in plain English
Windows 10 lost Microsoft support in October 2025. What that means, the security updates now running to October 2027, and the real options for your PC.
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What a remote support session actually looks like, from the first message to the last click
Remote support sounds like letting a stranger into your computer. Done properly it is the opposite: a session you approve, on a machine you are sitting at, that you can watch and end at any moment. Here is the whole thing in order, what can and cannot be fixed this way, and the one rule that keeps you safe from the people who use the same words.
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The laptop died on a Sunday and everything is shut. What now?
Sunday is the day a dead laptop hurts most, because the week is already in front of you. The calm checks worth doing, what a secure link can often sort, and why the first job is the files instead of the repair.
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Can it be fixed without a visit? What remote support genuinely can and cannot do
A lot of the faults people contact us about can be fixed over a secure link while you watch. Here is the split: what works remotely, what never will, and how a session runs.
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Computer died at night before a deadline? Who is actually awake, and what to do first
It is 11pm, the machine is dead and the work is due tomorrow. The calm first checks, what a secure link can often fix, and a repair firm that is actually awake.
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Parental controls that actually stick: phones, tablets and the family computer
Screen time, app limits and safe search that survive a determined child: what the built-in tools on iPhone, Android and Windows actually do, and where each one leaks.
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How to spot a tech support scam before it costs you
The fake call from "Microsoft" and the pop-up that says your computer is infected: how these scams work, the golden rule that defeats them, and what to do.
Get it fixed
When reading is not enough.
Every topic
Reading is free. So is a first opinion.
Tell us the fault and you get a first opinion, free: what it sounds like, whether it is worth doing, and what it is likely to cost. A photo of the screen or the machine helps. A visit has a £50 call-out, agreed before we travel, which is the first £50 of the job rather than an extra on top. You get one fixed quote, agreed in writing, before any work starts. If we cannot fix the fault we quoted for, you pay nothing for the repair. No Fix, No Fee covers the repair, not the call-out.