Areas we cover
Computer and laptop repair in Pontefract
A computer that will not start, will not charge, or has slowed to a crawl is worth a free look before you replace it. We come out to you in Pontefract, diagnose the fault at no charge, and give you one fixed quote before any work. No fix, no fee.
- No fix, no fee
- We come to you
- The diagnosis is always free
- A real person who does the work, not a call centre
Pontefract
How we work here
Pontefract is about the far corner of what we cover, out past Castleford on the south east side, and we would rather say that plainly than have you expecting someone within the hour. In practice the two towns sit on the same run for us, so if you are in Pontefract it is always worth asking what is already booked nearby. Out this way the realistic choice often comes down to a chain that would rather sell you a new machine, or doing without. A free diagnosis and a fixed price in writing is a better third option, and it costs you nothing to find out which way your machine falls.
We come out to Pontefract, at home or at work, Monday to Saturday, 9am to 7pm. It is a longer run than a job in the city, so call first and we will tell you straight when we can get to you rather than book a slot we cannot keep. If a visit does not suit, we can arrange to collect the machine and bring it back once it is done, and a fair few faults get sorted over a secure remote link with nobody coming out at all. The diagnosis is free whichever way we do it.
Who we help
People and small businesses in Pontefract
- People at home with a laptop or PC that will not boot, will not charge, or has slowed to a crawl
- Anyone working from home who cannot afford to lose a week offline
- Families with one shared computer that has died and no spare to fall back on
- Small businesses and self-employed people running a handful of machines with no IT department
- People who have been quoted for a replacement and want an honest second opinion
- Anyone who would rather not drive into Leeds or Wakefield to hand a laptop over a counter
What we fix
Every repair we do, in Pontefract
Laptop repair
Dead, crashing, overheating, or refusing to charge? We find the real fault for free and quote you a fixed price before anything is opened.
PC and desktop repair
Dead tower, black screen, random restarts, roaring fans, or Windows that will not start? Free diagnosis, fixed quote, no fix no fee.
Mac repair
MacBook, iMac or Mac mini that will not boot, will not hold charge, or beachballs at everything? Free diagnosis, then a fixed quote before anything is opened.
Laptop screen replacement
Cracked, flickering, black, lined or dim? We prove whether the panel is really the fault, then fit the right one for your model at a fixed quote.
Phone repair
Cracked screen, dying battery, or a port that will not charge? We find the real fault for free and quote you a fixed price before the phone is opened.
Tablet repair
iPad or Android tablet with a cracked screen, a swollen battery, a dead charging port, or one that will not turn on? Free diagnosis, then a fixed quote before anything is opened.
Computer upgrades and speed-ups
An SSD, more memory, and a proper clean-up can make an old machine feel new. We measure what is actually holding yours back before you spend anything.
Virus and malware removal
Pop-ups, fake warnings, a hijacked browser, or a ransom note? We find out what is genuinely on there, clean it safely, and leave your files where they are.
Data recovery
Deleted files, a failing drive, or a laptop that will not start. We tell you what can honestly be recovered before you spend anything, and what cannot.
Tech support and setup
New machine to set up, email that will not connect, a printer that will not print? A real person who will sort it and show you how it works.
Remote tech support
Some faults do not need us at the door. We connect over a secure link, with your say-so, and fix it while you watch, often the same hour. Free look first.
TV & smart TV help
No picture, no power, no sound, or a smart TV that will not set up? We fault-find for free and tell you straight whether it is worth fixing.
Games console repair
PlayStation, Xbox, Nintendo Switch and older consoles. Overheating, disc drives, controller drift, and board-level work including HDMI ports.
Gaming PC repair & builds
Will not post, overheating, crashing under load, or a GPU acting up? We find the real fault for free, and we build honest custom machines to a brief.
Slow computer speed-up
Takes an age to start, spinning wheel at everything, freezing up? We measure what is actually slowing it before you spend a penny, then say what a fix will really achieve.
Liquid & water damage
A spill on a laptop or keyboard? Get it off power now and ring us. This is the one repair nobody can promise, and we will not pretend otherwise.
Wi-Fi & home network
Dead spots, drops out, slow in one room? We measure where the signal actually goes, sort the router and the setup, and say honestly when a room needs more kit.
Printer setup & fixes
Offline, will not connect, will not print, or scanning has stopped? We get the printer talking to every device that needs it, where you actually use it.
Email help & setup
Email stopped sending or arriving, a new phone that will not connect, or a mailbox that is full? We sort it across every device you read it on.
New computer setup & data transfer
A new PC or laptop to set up and everything to move off the old one? We carry your files, photos, email and bookmarks across and strip the bloatware.
Smart home & device setup
Alexa, Google, smart bulbs and plugs, cameras and video doorbells, all onto the wifi, into the apps and working together, set up properly the first time.
Password & account recovery
Locked out of Windows, your Mac, your email or an account? We help you prove it is yours and get you back in safely, the proper way.
How it works
Free diagnosis, fixed quote, no fix no fee
- Tell us the fault. Call or message and describe what is wrong. We come to you across Leeds, West Yorkshire and North Yorkshire, or you can drop the machine to us.
- Free diagnosis. We find out exactly what is wrong, at no charge, and tell you straight whether it is worth fixing.
- A fixed quote. You get a clear, fixed price before any work starts. No surprises, no hourly meter running.
- We fix it, or you pay nothing. Happy with the quote? We do the work. No fix, no fee. If it cannot be fixed, there is nothing to pay.
Questions
The things people ask
Am I right at the edge of where you go?
You are near it, and we would rather be honest about that than overpromise. We do come out to Pontefract. What we will not do is guarantee a time on a web page. Call, and if there is already a job booked in Castleford or Wakefield that week the answer may be better than you expect.
Can you sort it without coming out at all?
Quite often. Slow machines, software faults, email problems, printer and wifi setup and most account lockouts can be done over a secure remote link while you watch, usually much sooner than a visit. Anything physical, a screen, a battery, a drive, a spill, needs the machine in front of us.
Do you cover Knottingley, Featherstone and the villages?
Yes, they are the same job to us. Give us the actual town or village when you call rather than the nearest big name, so the answer we give you about timing is a real one.
You are based in Leeds. Do you actually come out to Pontefract?
Yes. Pontefract is inside the area we cover, and being mobile is rather the point: there is no shop for you to drive to. It is a longer run than a job in Leeds, so call, tell us the fault, and we will be straight with you about when we can be there. If a visit is not the quickest way to help, we will say so and offer to collect the machine or look at it remotely instead.
Does it cost more because I am not in Leeds?
No. The diagnosis is free wherever you are, and the fixed quote covers the job, not the mileage. If a job did not stack up at the distance we would tell you before you spent anything, rather than quietly load it onto the price.
How much will the repair cost?
It depends on the fault and on your exact model, so we will not quote a number before we have looked. The diagnosis is free, then you get one fixed quote before any work starts, and if we cannot fix it you pay nothing.
Can you help without coming out to the Wakefield district at all?
Often, yes. Software faults, slow machines, email trouble, printer and wifi setup and a lot of account lockouts can be sorted over a secure remote link while you watch. Anything physical, a screen, a battery, a drive, a liquid spill, needs the machine in front of us, either on a visit or by collecting it.
What kinds of repair do you do?
Laptop and PC repair, Mac repair, screen replacements, SSD and RAM upgrades and speed-ups, virus and malware removal, data recovery, and IT support for small businesses.
Worth reading first
A plain-English guide before you spend anything
- After your repair: keeping the machine right What a repair does and does not do, what settling in looks like in the first week, and the small habits that keep a machine going: heat, dust, batteries, chargers and backups.
- Your computer is asking for a 48-digit recovery key. What that is, and where yours is. The blue screen demanding a BitLocker recovery key nobody remembers being given. What it actually is, where yours is almost certainly stored, and the honest answer if it is gone.
- How to back up your files before a repair (or before anything goes wrong) How to back up what matters before you hand a machine over: what to save first, where to put it, and how to copy it across when the computer will barely start.
Nearby
We also cover
Tell us what is wrong.
Call and describe the fault. We will diagnose it for free, give you a fixed quote before any work, and if we cannot fix it there is nothing to pay. A real person who does the work, not a call centre.