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Field repair technician
The core of what we do: diagnosing and repairing computers and laptops at people's homes and businesses across Leeds, West Yorkshire, Harrogate, Knaresborough and York, with bench work between visits. You run the first opinion, give one fixed quote, and stand behind it. Field roles need a full UK driving licence.
The day
What the work actually is.
Mornings are usually the road: booked visits across Leeds and further out, a bag of tools and parts, and someone's kitchen table as your bench. You give the first opinion, name the fault and the fixed price, and do the work there when the job allows it. Afternoons swing back to the bench for the machines that came in with you.
No two days carry the same faults, which is either the best or the worst thing about the job depending on the technician. We hire the ones who think it is the best.
What you bring
You.
Broad, real competence across Windows laptops and desktops: hardware swaps, storage and memory, operating system faults, and data-safe working habits. A full UK driving licence. And the temperament the doorstep demands: patient with people who are stressed about a machine that holds their life, and honest enough to say when a repair is not worth their money.
In one line: Broad across Windows hardware and software, calm in other people's kitchens, and honest when a machine is not worth fixing.
What we put in writing
The terms, before you commit.
Pay is stated plainly in your first conversation with us, before any interviews. The hiring itself is five steps with nothing hidden: a person reads every application and you get an answer either way, the practical is real faults on a real bench, and if it is a yes, everything we agreed goes in writing before you commit to anything. Professional development is continual and treated as part of the job.
Worth reading first: What this job actually looks like, hour by hour.
The standard
Four rules. Nobody here is exempt.
- Find the fault before you quote. The diagnosis is the hard part, not the fix. Nobody here guesses at a price, and nobody swaps parts until the fault goes away.
- One fixed quote, kept. The customer is told what it costs before anything is opened, and the price does not move if the job takes longer than expected. That risk is ours to carry, not theirs.
- Never sell what is not needed. Nobody earns commission on parts, chases targets or works from a script, so there is nothing to upsell. Telling someone not to spend their money is part of the job.
- Treat their data as you would your own. Open only what the repair needs, copy nothing without a separate yes, and erase any copy within 30 days of the device going back.
How we hire
Five steps, nothing hidden.
- Apply
Use the form, or email careers@jortech.co.uk with your CV attached. PDF or Word are both fine. One true story about a job beats a page of skills.
- A person reads it
Every application is read by a person, and every applicant gets an answer either way. Being ignored is the norm in hiring. It will not happen here.
- The first conversation
A real conversation about real work. We tell you the pay in it, plainly, before any interviews.
- The bench
A practical with real faults on real machines, not brainteasers. We care how you think, what you check first, and how you say the words “I do not know yet”.
- An offer in writing
If it is a yes, everything we agreed goes in writing before you commit to anything. The same rule our customers get.
Other roles
Not quite you? These are open too.
Apply
Apply as field repair technician.
Fill this in, then reply to our confirmation email with your CV attached, PDF or Word. Or email careers@jortech.co.uk directly, naming the role.