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Service delivery manager
The person who makes “we come to you” actually happen. You own the diary and the delivery: scheduling visits, keeping every customer informed without being chased, parts in and out, quality on every job that leaves the bench, and making sure nobody ever has to ask us twice. You will hear a technician describe a fault down the phone and know whether the day still works.
The day
What the work actually is.
Your morning starts with the diary: which technician is where, which parts arrived overnight, which customer needs to hear from us before they have to ask. Through the day you are the switchboard between the bench and the doorstep: a field visit overruns, a recovery finishes early, a quote gets approved late in the afternoon and wants a slot tomorrow. You decide what moves and what holds.
The promise that never moves is the one on the front of the site. Customers get one fixed quote, they are kept informed, and nobody chases us twice. Making that true every single day, across every job in flight, is the whole role.
What you bring
You.
You have run service delivery, dispatch, a busy workshop or something equally unforgiving, and you can show it. You write clearly, speak plainly on the phone, and treat a small company's reputation as something you personally hold. Repair knowledge helps but judgement matters more: you will be trusted to say no to work we should not take.
In one line: Organised to a fault, calm when the diary fights back, and happy being the name a customer remembers.
What we put in writing
The terms, before you commit.
Pay is stated plainly in your first conversation with us, before any interviews. The hiring itself is five steps with nothing hidden: a person reads every application and you get an answer either way, the practical is real faults on a real bench, and if it is a yes, everything we agreed goes in writing before you commit to anything. Professional development is continual and treated as part of the job.
The standard
Four rules. Nobody here is exempt.
- Find the fault before you quote. The diagnosis is the hard part, not the fix. Nobody here guesses at a price, and nobody swaps parts until the fault goes away.
- One fixed quote, kept. The customer is told what it costs before anything is opened, and the price does not move if the job takes longer than expected. That risk is ours to carry, not theirs.
- Never sell what is not needed. Nobody earns commission on parts, chases targets or works from a script, so there is nothing to upsell. Telling someone not to spend their money is part of the job.
- Treat their data as you would your own. Open only what the repair needs, copy nothing without a separate yes, and erase any copy within 30 days of the device going back.
How we hire
Five steps, nothing hidden.
- Apply
Use the form, or email careers@jortech.co.uk with your CV attached. PDF or Word are both fine. One true story about a job beats a page of skills.
- A person reads it
Every application is read by a person, and every applicant gets an answer either way. Being ignored is the norm in hiring. It will not happen here.
- The first conversation
A real conversation about real work. We tell you the pay in it, plainly, before any interviews.
- The bench
A practical with real faults on real machines, not brainteasers. We care how you think, what you check first, and how you say the words “I do not know yet”.
- An offer in writing
If it is a yes, everything we agreed goes in writing before you commit to anything. The same rule our customers get.
Other roles
Not quite you? These are open too.
Apply
Apply as service delivery manager.
Fill this in, then reply to our confirmation email with your CV attached, PDF or Word. Or email careers@jortech.co.uk directly, naming the role.